topic Re: Getting charged more than supposed to in Get Support

Getting charged more than supposed to

kzhaksyl — Wed, 05 Jan 2022 16:14:38 GMT

I'm on a $30 per month plan, but realize I keep getting charged $29.38 even though I have $4 worth of rewards (I should be getting charged $26). The sketchy part is that on my bank statement it says PUBLIC MOBILE BC. Is it charging me more because it thinks I'm in BC and not ON? Unless there is a tax?

Would appreciate some help.

Edit: I have since been told there is a tax, thank you. Got confused there for a second.

Re: Getting charged more than supposed to

kselmak — Fri, 27 Mar 2020 21:36:52 GMT

Hi @kzhaksyl

You are also charged tax.

Tax depends on the area code of your number

Re: Getting charged more than supposed to

will13am — Fri, 27 Mar 2020 21:35:42 GMT

@kzhaksyl , there is tax assessed on all charges. The numbers you see in the self serve are all before tax numbers.

Re: Getting charged more than supposed to

Staliger — Fri, 27 Mar 2020 21:36:57 GMT

@kzhaksyl Yes, taxes...

Re: Getting charged more than supposed to

shep22 — Fri, 27 Mar 2020 21:39:05 GMT

@kzhaksyl Yes there is a tax on your bank statement it’s just telling you that public office is in BC

Re: Getting charged more than supposed to

gblackma — Fri, 27 Mar 2020 21:43:28 GMT

@kzhaksyl its $26 + 13% applicable taxes = $29.38. What's the $30 plan? Is it the $40 plan less the 8 month $10 Lunar promotion credit? Thanks.

Re: Getting charged more than supposed to

geopublic — Fri, 27 Mar 2020 23:51:12 GMT

@kzhaksyl Tax man needs to get paid too. Payment history does not include the tax but you cc statement does and that's why the amounts are different.

Re: Getting charged more than supposed to

kselmak — Fri, 27 Mar 2020 22:18:13 GMT

@gblackma

I used to be on$30 plan at one point, but most likely it is promo

Re: Getting charged more than supposed to

AE_Collector — Sat, 28 Mar 2020 01:37:10 GMT

Odd that it says Public Mobile BC on the statement. While the TELUS HQ IS in BC, I believe that PM is officially HQ’d in Toronto.

AE_Collector

Re: Getting charged more than supposed to

will13am — Sat, 28 Mar 2020 01:43:31 GMT

@AE_Collector , according to official corporate filings in sedar, Telus head office address 510 W. Georgia St. 23rd Floor, Vancouver, British Columbia, V6B 0M3. The principle regulator is British Columbia.