topic Re: Credit card fraud? in Get Support

Credit card fraud?

stewcam — Wed, 05 Jan 2022 16:14:21 GMT

Since signing up.....fraud has been attempted in my credit card...first time in 30 yr history

Could be coincidence...

Has anyone heard or experienced this when enrolling ?

Bank caught it ...cancelling my card and sending new one....

Re: Credit card fraud?

gblackma — Fri, 27 Mar 2020 14:40:31 GMT

@stewcam it's probably a coincidence, I signed up 2 different accounts and credit cards and personally didn't experience this.

Re: Credit card fraud?

shep22 — Fri, 27 Mar 2020 14:41:15 GMT

@stewcam Hi no it doesn't seem to be an issue with public I would say it is an unfortunate coincidence

Re: Credit card fraud?

DOA — Fri, 27 Mar 2020 14:43:04 GMT

Probably not related, but did you ask your bank what the attempt was?

I mean, there are a lot more places that are likely to skim your number than PM.

Re: Credit card fraud?

stewcam — Fri, 27 Mar 2020 15:01:18 GMT

thanks

Re: Credit card fraud?

stewcam — Fri, 27 Mar 2020 15:12:09 GMT

yeah..they said it was a company from india...only a small amount..but they said that is how they open the door

the only thing new to my habits was signing up for public mobile...thought id ask

cheers

Re: Credit card fraud?

popping — Fri, 27 Mar 2020 15:40:13 GMT

@stewcam

Did you activated you PM account in-store or online?

People should not signup for autopay in-store during activation.

You can call me paranoid. I only trust my computer and my phone. I will not enter cc info in other computer.

Re: Credit card fraud?

stewcam — Fri, 27 Mar 2020 15:56:42 GMT

did it online...I agree

Now trying to register a new card..my card issuer says all okay

but Public mobile saying its declined

major headache when payment due on the 30th...lol

wish they had paypal

Re: Credit card fraud?

gblackma — Fri, 27 Mar 2020 16:01:44 GMT

@stewcam clear your browser history, go to private/ incognito mode and try again to add your credit card. The system has been iffy.

When you get to the credit card field:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Add your card here in your self service account .

Re: Credit card fraud?

shep22 — Fri, 27 Mar 2020 16:02:51 GMT

@stewcam buy a voucher in the meantime until problem fixed

Stores with payment vouchers:

https://www.publicmobile.ca/en/on/payment-voucher

Re: Credit card fraud?

popping — Fri, 27 Mar 2020 16:05:05 GMT

@stewcam wrote:
did it online...I agree

Now trying to register a new card..my card issuer says all okay

but Public mobile saying its declined

major headache when payment due on the 30th...lol

wish they had paypal

Try it again after restart your browser.

Make sure the credit card address matches what is on your statement.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

If failed again, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

Re: Credit card fraud?

stewcam — Fri, 27 Mar 2020 16:33:22 GMT

what a friggin nightmare

cant add a new credit card...

followed all suggestions

I was just about the share public mobile with my community circle...glad I did not

payment due on 3O th cant make a payment......wow

Re: Credit card fraud?

stewcam — Fri, 27 Mar 2020 16:36:33 GMT

thanks

no store near me beyond a 30 minute drive

I try calling Homedepot..see what they say as Im a member

what a friggin nighmare for a simple problem

they should have paypal...lol