topic Re: No Service at Home in Get Support

No Service at Home

micheallaraine — Wed, 05 Jan 2022 16:14:14 GMT

Earlier today my phone lost service while I was at home and I still don't have service. My house usually has no problem connecting. I have recieved a couple of incoming messages (long after they were sent) but I am not able to reply to anything. What should I do?

Re: No Service at Home

Daps — Fri, 27 Mar 2020 03:42:39 GMT

Hi, have you tried restarting your phone?

Re: No Service at Home

computergeek541 — Sat, 28 Mar 2020 05:01:35 GMT

@micheallaraine wrote:
Earlier today my phone lost service while I was at home and I still don't have service. My house usually has no problem connecting. I have recieved a couple of incoming messages (long after they were sent) but I am not able to reply to anything. What should I do?

If you've received text messages, then you must have had service at the time that they were received. Do you usually use data at all? If your phone has been accidentally been set to use only the LTE network (not all phones havce the option easily selectable), only data and text messages would work but calls wouldn't.

Re: No Service at Home

popping — Fri, 27 Mar 2020 03:50:09 GMT

@micheallaraine

Test your SIM card with another phone. This will determine the issue if PM related or hardware related.

Is your account status still active?

If you have the $10 50/50 plan, you may used all 50 texts for your current cycle.

Re: No Service at Home

Daps — Fri, 27 Mar 2020 03:57:37 GMT

Which phone are you using?

Is the problem specifically with texting only? Does calling work?

If you are using imessage or sending mms, then you'll need to have mobile data or wifi enabled.

Also check your settings to make sure you haven't inadvertently enabled airplane mode.

Re: No Service at Home

micheallaraine — Fri, 27 Mar 2020 04:39:42 GMT

I have a Galaxy S8 and I'm not able to call or text. All of my settings are normal, I went through them. Thanks!

Re: No Service at Home

micheallaraine — Fri, 27 Mar 2020 04:41:28 GMT

I don't have another phone to check the SIM card with right now, unfortunately. My account is active and my last payment went through. I have unlimited call and text so that shouldn't be the issue. Thanks!

Re: No Service at Home

micheallaraine — Fri, 27 Mar 2020 04:42:48 GMT

My phone is not set to LTE. Every once in a while I pick it up and I have a bar or two but then it disappears pretty quickly. Thanks!

Re: No Service at Home

Anonymous — Fri, 27 Mar 2020 04:48:11 GMT

Maybe check your Network mode under Settings/Connections/Mobile Networks. My S7 is set to LTE/WCDMA/GSM. Look for things like LTE or 4G and UMTS/HSDPA/WCDMA or 3G.

Does anyone else have access or inadvertent/unknown access to the phone? Maybe they changed something unknowingly.

Re: No Service at Home

LurganIeUk — Fri, 27 Mar 2020 04:59:27 GMT

Is your Do Not Disturb on or off?

Re: No Service at Home

CannonFodder — Fri, 27 Mar 2020 05:03:46 GMT

@micheallaraine Did you simply restart the phone, as was suggested in the 2nd post in this thread?

Given the mention of "having 1 or 2 bars, and then disappearing", it sounds like where we live, i.e. in an area with intermittently sketchy reception. Does the phone show "Public Mobile" on the screen, or if you go into the settings, and check the "About Phone" section, does it show Public Mobile anywhere in there? Or better yet, if you go into "Settings/More/AboutDevice/Status"(that's the location on my S3, so it'll be different on yours, but SOMEWHERE in that neighbourhood is where it'll be), what does it say for "Signal Strength"? In my case, it shows I'm connected, but my signal reads: -113dBm 27asu which, from what I've read on some sites on the 'net, is RIGHT on the edge of usability. That, and if I move to other rooms in our place, I get better, or worse connectivity, so maybe try that, and see if the phone connects, and/or the signal improves. And BTW, that 1st number I mentioned..... -113 is bad, whereas -85 is very good.

If you see the phone is connected to the Public Mobile network, and the signal strength is reasonably good, THEN try text and/or calling..... let us know what you find out.

Re: No Service at Home

rhbcc — Fri, 27 Mar 2020 05:07:14 GMT

You might wanna try exhausting all possible options?? -- Have you tried hard resetting your phone, removing the sim and putting it back again? You might wanna reset your network settings and go from there.

Re: No Service at Home

micheallaraine — Fri, 27 Mar 2020 05:27:31 GMT

I did restart my phone, and then did a full shut down and started it back up and that did not help.

I have double checked all of my settings and they are normal. I've been with PM for over a year and have never had issues with reception while I'm at home. This issue came up suddenly this afternoon, I was in the middle of a phone call and it shut off and hasn't come back since.

I am going to see what happens when I go out tomorrow, but it is still very strange that I'm not able to connect at home.

Re: No Service at Home

micheallaraine — Fri, 27 Mar 2020 05:36:35 GMT

I just reset my network settings and it came back long enough to finish sending a text and then dropped out again. Tried the sim card as well and no dice. I am really hoping not to do a hard reset so am going to wait and continue trying to troubleshoot. It would be such a pain to backup everything on my phone.

Re: No Service at Home

computergeek541 — Fri, 27 Mar 2020 05:39:47 GMT

@LurganIeUk wrote:
Is your Do Not Disturb on or off?

DND wouldn't be able to cause signal to disappear and re-appear.

Re: No Service at Home

CannonFodder — Fri, 27 Mar 2020 05:40:52 GMT

@micheallaraine wrote:
I did restart my phone, and then did a full shut down and started it back up and that did not help.

I have double checked all of my settings and they are normal.

Well, you didn't answer my question about signal strength, but from the other stuff you've said here, I kind of doubt that's the issue.

I've been with PM for over a year and have never had issues with reception while I'm at home. This issue came up suddenly this afternoon, I was in the middle of a phone call and it shut off and hasn't come back since.

Now I'm starting to think it may be a hardware issue..... have you dropped the phone recently?

I am going to see what happens when I go out tomorrow, but it is still very strange that I'm not able to connect at home.

That should at least help in the diagnosis.... and if the reception is the same elsewhere, HOPEFULLY you can borrow someone else's phone to try your SIM in.

Re: No Service at Home

Anonymous — Fri, 27 Mar 2020 05:43:13 GMT

@micheallaraine

I vote hardware problem. Try inserting your SIM into a friend or family phone. If it works then it's your phone.

Try the other SIM slot if present too.

Re: No Service at Home

CannonFodder — Fri, 27 Mar 2020 05:44:10 GMT

@micheallaraine wrote:
I just reset my network settings and it came back long enough to finish sending a text and then dropped out again. Tried the sim card as well and no dice. I am really hoping not to do a hard reset so am going to wait and continue trying to troubleshoot. It would be such a pain to backup everything on my phone.

I assume by that you mean, "factory reset"? I doubt it will make a difference, but you COULD try putting your phone into "Safe Mode", and see what happens.

Re: No Service at Home

JoyLuck — Fri, 27 Mar 2020 05:52:46 GMT

Also try googling some documents and you maybe able to find a solution:

eg. https://thedroidguy.com/how-to-fix-a-galaxy-s8-that-keeps-losing-network-coverage-or-signal-disappearing-randomly-1085497

Re: No Service at Home

gblackma — Fri, 27 Mar 2020 12:52:48 GMT

@micheallaraine Log into your self service account, check your usage history, and see if your calls since this occured are being forwarded to your voicemail. If that is happening, unless their is an outage in your area, its probably a hardware problem.

To further test this, use the voip apps TextNow or Google hangouts and Google dialer combined to call your voicemail from your own phone over wifi/ data. Simply dial your PM phone number - reject the call when it rings (this sends the call to voicemail) - press the * key to allow you to enter your password. - enter - and viola you are in your voicemail account - Hang up when you are finished. Thank you.