topic Re: Phone Records Acquiring in Get Support

Phone Records Acquiring

gray231 — Wed, 05 Jan 2022 16:14:01 GMT

I need to obtain my phone records of incoming and outgoing calls and txts for a legal matter. How do I obtain this data?

Re: Phone Records Acquiring

mpcdesign — Thu, 26 Mar 2020 22:21:03 GMT

@gray231, you can go to:

My Account,
Click on view usage
Enter the date required
You may need to submit a ticket or contact the moderator for more detailed information and to be more official too
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as a recipient for a private message.
You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox. Make sure you respond within 24 hours or else, they will think you have resolved the issue on your own, and thus, you will need to create a new ticket for them!

*Note: Be advised, account verification will be required when contacting the Moderator Team

Re: Phone Records Acquiring

JoyLuck — Thu, 26 Mar 2020 22:12:09 GMT

If the records don't go back far enough in self service you will need to contact a moderator.

Choose ? in lower right hand corner.

Re: Phone Records Acquiring

kselmak — Thu, 26 Mar 2020 22:21:27 GMT

Hi @gray231

You can contact moderators and they will give you pdf file with it

Tell them fort which period

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Records Acquiring

gblackma — Thu, 26 Mar 2020 22:24:05 GMT

@kselmak to expedite matters send them these items with your message it takes approximately 2 to 4 weeks to get them

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Re: Phone Records Acquiring

ddeep91 — Thu, 26 Mar 2020 22:26:44 GMT

@gray231

Just log into your account

Under "OverView" > Click "View My Usage"

on the next page, You will see 2 options, "7 DAYS/30 DAYS" or Select your own dates.

You can put the dates in and go back as far as you like and print them out by

pressing "CRTL+P" on your computer and selecting your printer.

Cheers!