topic Re: Quarantined in Get Support

Quarantined

cowboydave — Wed, 05 Jan 2022 16:13:55 GMT

I am in quarantine due to possible covid infection. My phone got cut off as I havent been able to make any money to pay this month. I am in a really bad way because I cant communicate woth anyone for supplies without a phone. Does public mobile have anyway to help a guy out like some other cell companies are doing for there customers?

Re: Quarantined

BearFBI — Thu, 26 Mar 2020 21:07:50 GMT

My god this sucks. Where are you located in Canada? I would probably contact a moderator. Chat with SIMon and ask for a human. say its a account related problem and you can submit a ticket. Explain your situation to them. They are pretty nice so i am sure they would do something

Re: Quarantined

CannonFodder — Thu, 26 Mar 2020 21:05:54 GMT

@cowboydave wrote:
I am in quarantine due to possible covid infection. My phone got cut off as I havent been able to make any money to pay this month. I am in a really bad way because I cant communicate woth anyone for supplies without a phone.

While I sympathize, given that you clearly still have internet access, surely you can contact people via email, Skype, WhatsApp, or something that still can make use of your phone, such as TextNow, or Fongo.

Re: Quarantined

JoyLuck — Thu, 26 Mar 2020 21:06:50 GMT

Download the TextNow app to make phone calls/text over wifi.

Re: Quarantined

geopublic — Thu, 26 Mar 2020 21:07:15 GMT

@cowboydave If you have access to WiFi download an App like Hangout Dialer or similar that allows you to make call to anywhere in North America for free.

Re: Quarantined

ShawnC13 — Thu, 26 Mar 2020 21:11:10 GMT

@cowboydave wrote:
I am in quarantine due to possible covid infection. My phone got cut off as I havent been able to make any money to pay this month. I am in a really bad way because I cant communicate woth anyone for supplies without a phone. Does public mobile have anyway to help a guy out like some other cell companies are doing for there customers?

@cowboydave , check your private messages (envelope top right)

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 21:12:26 GMT

my internet is supplied through my data, my phone is the only way to communicate. i am borrowing someones hotspot to do this on here now

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 21:17:04 GMT

Yes i am in Canada. i have submitted a ticket. thanks

Re: Quarantined

JoyLuck — Thu, 26 Mar 2020 21:22:07 GMT

@cowboydave wrote:
my internet is supplied through my data, my phone is the only way to communicate. i am borrowing someones hotspot to do this on here now

Shaw currently has over 100000 free hotspots across Canada right now

"We’ve opened Shaw Go WiFi, Canada’s largest WiFi network, to everybody. Look for the Shaw Go network on your device and you can connect without a login or Shaw ID"

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 21:26:10 GMT

I live in a very small town way up in northern Alberta, unfortunatly there are no hotspots like that anywhere in town. i love the small town life but there are a few drawbacks

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 21:28:03 GMT

I am just borrowing someones hotspot from there cell phone in order to try and figure this out, they are sitting outside in my porch so i can do this, once they leave i will have no way to get online

Re: Quarantined

JoyLuck — Thu, 26 Mar 2020 21:30:17 GMT

cowboydave, I am not sure what plan you are on....is it possible to drop down to the $15 plan.

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 21:32:58 GMT

regardless of what plan i drop to, i dont have any money at all right now, that is why i was trying to get help from public mobile as i know some other cell companies are able to help out there customers at this time

Re: Quarantined

mpcdesign — Thu, 26 Mar 2020 21:40:46 GMT

@cowboydave, I hate to say it, but I have a feeling you will be stuck with no wifi or phone. The government is supposedly working one plan up to $2000 a month, but even at that, you need to apply for EI immediately and get some form of cash flow flowing.

I would think there are many people in the forum who feel the pain too. I really can't see Public Mobile giving away a free plan of minutes or data. Because you live in the country, outback territory, I really can't see anything for you as you had mentioned, that you are on a friend's phone for wi-fi to connect with us.

Without the hotspots, I can only think that you may need to go back to the ways of dial-up. I have no idea if companies still offer dial-up services for those people in rural areas in the country. Call your local phone company and/or Internet Service Provider to inquire about dial-up options in your area. Dial-up operates on the same line as your home phone. If you still use a landline and are looking for cheap, widely available internet, dial-up may be a good option.

Out of work, besides collecting EI, some companies such as the grocery stores, Safeway, Loblaws, Save-On-foods to London Drugs, Walmart, Home Depot to Costco, Amazon are looking for staff immediately as they are being called essential services. I disagree with that though, because I think we need to shut the country down and stop it. And essential services I think is the police, fire, ambulance and nurses and doctors.

I do wish you a safe journey during these trying times. Be safe. Use a landline. Go back to basics, read a book. Am thankful, I took some books out of the library last week. Problem is, I wished I took something out that would be actually good to read!

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 21:40:46 GMT

i am on quarantine due to possible covid infection, they wont do the test as i am not a frontline service provider. i am not trying to get stuff for free, i am just trying to survive the quarantine without having to leave my house untill i am not contagious, so applying for a job anywhere right now is out of the question as is etting a landline installed as any contact with others will spread the coronavirus.

Re: Quarantined

mpcdesign — Thu, 26 Mar 2020 22:05:17 GMT

@cowboydave, sorry to hear that you gave covid19. Do you have access to a library card? Many libraries have ebooks online that you can read. Can you borrow your friend's wifi and download some blogs to read to a phone or tablet?

Is there any chance your friend can get you some magazines or books to read?

would Canada Post be able to deliver parcel to your home? am thinking, I could mail some reading materials if you need something to read?

Re: Quarantined

rhbcc — Thu, 26 Mar 2020 22:09:54 GMT

The same could be said with TELUS - free hotspots also available.

I would explain your dire situation with a MOD and hoping they will understand. But for now there are a few aside from the ones mentioned like Talkatone, textPlus , freetone, Dingtone and Textfun. I believe these are Android and iOS compatible.

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 22:18:54 GMT

Unfortunately I only have internet for a little while as a friend stopped by to check on me and is sitting outside in the porch so I can use there hotspot from there cell phone. And I live in a small town where there are no hotspots for wifi around. If I wasn't on quarantine I wouldn't be so worried. Also I have pretty existing health condition which if I need medical help I would have no way to call anyone. I understand that many people are in bad situations due to this pandemic. If it was just social distancing or if I didn't have symptoms of the covid. Then I would be able to go about my life and just do the social distancing stuff. But I have been put on quarantine. I have submitted a ticket to the mods. But I really dont have any options at all. I really wish I di. But I dont

Re: Quarantined

cowboydave — Thu, 26 Mar 2020 22:43:37 GMT

Update. After posting this and submitting a ticket. Public mobile has come through and made this whole covid 19 quarantine I am in survivable. So a big shout out to public mobile. Especially the mod that replied to my ticket

And also there was a public mobile customer that offered to help me out if public mobile couldn't. So a really big thank you to you ( you know who you are)

Thank you to everyone that replied and tried to help a guy out. It does mean a lot during this very scary time for me.

Re: Quarantined

JoyLuck — Thu, 26 Mar 2020 22:46:13 GMT

@cowboydave wrote:
Update. After posting this and submitting a ticket. Public mobile has come through and made this whole covid 19 quarantine I am in survivable. So a big shout out to public mobile. Especially the mod that replied to my ticket
And also there was a public mobile customer that offered to help me out if public mobile couldn't. So a really big thank you to you ( you know who you are)
Thank you to everyone that replied and tried to help a guy out. It does mean a lot during this very scary time for me.

That is great news. Take care!

... and a big thanks to PM for coming through in these difficult times!