topic Re: Account suspended in Get Support

Account suspended

Zubair1 — Wed, 05 Jan 2022 16:13:47 GMT

Hi,

I changed my auto-pay card three days ago and now it is saying "Account Status: Plan Expired". There is no due amount that I can pay to activate my account.

I cannot send any text or call. But I did receive a voicemail.

Can anyone know how can I solve this issue?

Is there a number that I call from another carrier?

Thanks in advance.

Zub

Re: Account suspended

geopublic — Thu, 26 Mar 2020 18:40:25 GMT

@Zubair1 wrote:
Hi,

I changed my auto-pay card three days ago and now it is saying "Account Status: Plan Expired". There is no due amount that I can pay to activate my account.
I cannot send any text or call. But I did receive a voicemail.
Can anyone know how can I solve this issue?

Is there a number that I call from another carrier?
Thanks in advance.
Zub

@Zubair1 access your selfserve and click on the re-activate button. If that doesn't work then try adding $1 to your account via a one time payment. If that doesn't work the purchase a voucher to get you account going again.

You can also submit a ticket to PM for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Account suspended

totalUser — Thu, 26 Mar 2020 18:41:25 GMT

Did you restart your phone

Try adding one one dollar to it then restart

If none work contact moderatorshttps://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account suspended

popping — Thu, 26 Mar 2020 18:46:52 GMT

@Zubair1

Is today your renewal date?

If yes, check your payment history.

If PM has not took money from your autopay card, this is the reason for the expired status.

Since your phone is not working, you should add enough fund to your account so that your available fund in your account is equal or more than your plan fee. Then, click on the reactivagte current plan link to get your phone working again.

Re: Account suspended

dabr — Thu, 26 Mar 2020 19:07:53 GMT

@Zubair1 wrote:
Hi,

I changed my auto-pay card three days ago and now it is saying "Account Status: Plan Expired". There is no due amount that I can pay to activate my account.
I cannot send any text or call. But I did receive a voicemail.
Can anyone know how can I solve this issue?

Is there a number that I call from another carrier?
Thanks in advance.
Zub

@Zubair1 Did your renewal cycle happen after you changed your CC on file? If it did does your CC transactions show the payment to PM?

If your payments happened on time and everything looks correct on both the CC and PM's payment history, you can try the lost/stolen trick and see of that gets the account/services reset.

Log into your account, select plans/add-ons tab, select phone lost, suspend service, log out and wait 5 mins. Log back in and Resume service, log out and restart your phone.

If nothing helps then you'll need to wait for the moderators assistance.