topic Double payments in Get Support

Double payments

nkjry — Wed, 05 Jan 2022 16:13:45 GMT

I used my card to top up account. Was told there was a problem and to sign in again and try again. So I did and when I checked account it had taken 2 payments. Can I get a refund or no..

Re: Double payments

kselmak — Thu, 26 Mar 2020 17:15:23 GMT

Hi @nkjry

Best is leave it there it will be used for the next cycle

Refunds take 30 days

If this is your last cycle than contact modshttps://publicmobile.ca.ada.support/chat/

Re: Double payments

Anonymous — Thu, 26 Mar 2020 17:14:48 GMT

If you're not tight on money then the excess can just stay there for next renewal.

Otherwise it can take weeks to get a refund and by then your renewal might come up anyway.

Re: Double payments

ACHAN009 — Fri, 27 Mar 2020 16:05:25 GMT

I am new with Public and signed my Dad up back in Jan.

I made the Feb payment,but forgot about March.

I signed up for auto payment, but it looks like this would only be available for April.

As such my Dad`s account was locked out, so I made a manual payment on March 18th, which would mean that the next payment due would be April 18th automatically

However my Dad received a message that an amount is due today before 12:00

Rather than to take a chance and interrupt my Dad`s service plan, I made another payment today.

Is there anyway to confirm if this is a double payment ( ie two payments were made in March) or if the April payment will be taken automatically ?

Thanks !

Re: Double payments

JoyLuck — Fri, 27 Mar 2020 16:22:37 GMT

@ACHAN009 wrote:
Hi
I am new with Public and signed my Dad up back in Jan.
I made the Feb payment,but forgot about March.
I signed up for auto payment, but it looks like this would only be available for April.
As such my Dad`s account was locked out, so I made a manual payment on March 18th, which would mean that the next payment due would be April 18th automatically

However my Dad received a message that an amount is due today before 12:00
Rather than to take a chance and interrupt my Dad`s service plan, I made another payment today.
Is there anyway to confirm if this is a double payment ( ie two payments were made in March) or if the April payment will be taken automatically ?

Thanks !

You can go to self service and look at your payment history (Transaction History).