topic Re: Why two payments when change my plan in Get Support

Why two payments when change my plan

RakeshManohar — Wed, 05 Jan 2022 16:13:24 GMT

Re: Why two payments when change my plan

hairbag1 — Wed, 25 Mar 2020 18:00:12 GMT

If your plan change is set to "Change at next renewal"...you'll only be billed for the changed plan at your next renewal.

Re: Why two payments when change my plan

Triguy — Wed, 25 Mar 2020 18:00:38 GMT

Did you change your plan before next renewal ? If you did as PM is prepaid then your previous plan does not get pro-rated.

Re: Why two payments when change my plan

geopublic — Wed, 25 Mar 2020 17:59:38 GMT

@RakeshManohar Because you chose the immediate plan change option. In order to not lose you existing funds you need to select change plan on next renewal option.

If you made a mistake might submit a ticket to PM and explain the error and ask nicely if they can change it.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Why two payments when change my plan

gblackma — Wed, 25 Mar 2020 18:00:22 GMT

@RakeshManohar based on your statement, you choose to change it immediately. You lost the money paid to renew/ activate your plan and was immediately charged for the new one. See the article https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: Why two payments when change my plan

Bal3005 — Thu, 30 Apr 2020 00:27:31 GMT

You charge me twice monthly bill.

Re: Why two payments when change my plan

iliketotalk — Thu, 30 Apr 2020 00:32:37 GMT

@Bal3005 Hello it sounds like you changed your plan early if so you lose whatever money you paid for your old Plan since this is a pre-paid service if you had changed plans on your renewal date you would not be paying twice