topic Re: not working in Get Support

not working

Allen_2020 — Wed, 05 Jan 2022 16:13:05 GMT

I just noticed today that I've missed several incoming calls in the last few days. My line is not working.

Does PUBLIC MOBILE have a problem these days?

Re: not working

Dunkman — Tue, 24 Mar 2020 18:02:15 GMT

@Allen_2020

Our lines seem to working fine.

Does your text and data work fine?

Maybe try rebooting phone. Toggle airplane mode on, then off.

Re: not working

CannonFodder — Tue, 24 Mar 2020 18:02:45 GMT

@Allen_2020 "Line is not working" is a rather general statement..... can you call out, can you send & receive texts, and can you access data?

Re: not working

gblackma — Tue, 24 Mar 2020 18:02:58 GMT

@Allen_2020 are the calls going directly to voicemail? What is the make and model of your phone? Thanks.

Re: not working

Staliger — Tue, 24 Mar 2020 18:06:21 GMT

@Allen_2020 Turn off your phone, wait for a bit and turn on. PM also can do something from their side by restarting your account, and it can solve some issues. To do so, you need to contact a moderator: click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible) OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not working

Allen_2020 — Tue, 24 Mar 2020 18:09:32 GMT

Text message and data are working but I've missed several incoming calls from March 19. I didn't have this long disconnection with FIDO plan. Unfortunately Public Mobile is not stable and reliable.

Re: not working

Allen_2020 — Tue, 24 Mar 2020 18:10:00 GMT

iPhone 6S

Re: not working

Dunkman — Tue, 24 Mar 2020 18:12:41 GMT

@Allen_2020

Public mobile uses Telus and Bell Network across Canada. It should be fine for most people. However, in some cases, Rogers/Fido network may be better in your area.

If the above suggestions don't help, you may want to contact moderator to see whether they can fix things from their end.

Otherwise, you may want to return back to Rogers/Fido network.

Re: not working

gblackma — Tue, 24 Mar 2020 18:15:27 GMT

@Allen_2020 around that time, there was a problem between the Telus and Rogers telecommunication families with calls from the Rogers family (Rogers, Fido and Chatr) being dropped. This was a Rogers problem and I believe they have since rectified it. Is it possible that these were the calls dropped?

Re: not working

CannonFodder — Tue, 24 Mar 2020 18:14:07 GMT

@Allen_2020 wrote:
Unfortunately Public Mobile is not stable and reliable.

If it wasn't, I, for one, wouldn't still be here, and I expect you'll find that most of the folks that hang out on these forums would also bail if it wasn't.

Re: not working

Allen_2020 — Tue, 24 Mar 2020 18:15:44 GMT

incoming and outgoing calls are not working, message and data are working.

Re: not working

gblackma — Tue, 24 Mar 2020 18:17:30 GMT

@Allen_2020 try these tricks to reset your phone
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

Re: not working

Dunkman — Tue, 24 Mar 2020 18:17:32 GMT

@Allen_2020 wrote:
incoming and outgoing calls are not working, message and data are working.

@Allen_2020

Maybe try your SIM card in another phone. To help determine whether hardware issue versus PM service problem.

Re: not working

hairbag1 — Tue, 24 Mar 2020 18:19:55 GMT

@Allen_2020 wrote:
incoming and outgoing calls are not working, message and data are working.

Did you take @Dunkman first suggestion and cycle phone off / on ? Try airplane mode for a few minutes, then turn it back off.

Both of these suggestions have proved valuable in some cases like yours.

Let us know.

Re: not working

CannonFodder — Tue, 24 Mar 2020 18:20:55 GMT

Yeah, kinda of an odd scenario, i.e. texts work both directions, and data is fine, but calls don't work in either direction..... @Allen_2020 any chance you're getting the message that outgoing calls can't be completed due to circuit overload(with some cryptic number/letter code included)?

Re: not working

kselmak — Tue, 24 Mar 2020 18:30:42 GMT

@Allen_2020

How did you notice that you missed the calls? Did people tell you, did you see it on your phone or did you see it in your selfserve?

Thanks

Re: not working

geopublic — Tue, 24 Mar 2020 18:48:37 GMT

@Allen_2020 wrote:
incoming and outgoing calls are not working, message and data are working.

@Allen_2020 if that's the case and you have an iPhone your texts are going out via data. If you can't make calls or receive them then your account is not provisioned properly or suspended. If you access selfserve and your account show active then submit a ticket to PM for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: not working

hairbag1 — Tue, 24 Mar 2020 18:43:31 GMT

@Allen_2020 wrote:
incoming and outgoing calls are not working, message and data are working.

What plan did you subscribe to ? When is renewal date ?

You're in Canada...right ?

Re: not working

CannonFodder — Tue, 24 Mar 2020 18:43:31 GMT

@Dunkman wrote:
@Allen_2020
Maybe try your SIM card in another phone. To help determine whether hardware issue versus PM service problem.

@Allen_2020 I have to 2nd @Dunkman 's advice on this one! Let us know if any of the advice given so far has helped.....

Re: not working

popping — Tue, 24 Mar 2020 19:35:20 GMT

@Allen_2020 wrote:
I just noticed today that I've missed several incoming calls in the last few days. My line is not working.
Does PUBLIC MOBILE have a problem these days?

Your phone works with PM service until a few days ago. Therefore, your phone is compatible with PM service.

If you have the $15 plan, you may used all your 100 outgoing minutes. But your unlimited incoming minutes should be working unless PM service was degraded due to the call volume during the COVID-19 physical distancing.

To determine whether the issue is PM service related or phone hardware related, please test your SIM card with another known working phone as @Dunkman suggested earlier.