topic Re: Mysterious Automatic Top-Up Charges Not Initiated By Me? in Get Support

Mysterious Automatic Top-Up Charges Not Initiated By Me?

cdziak — Wed, 05 Jan 2022 16:12:30 GMT

This is a strange issue and I'm not sure what to do about it.

I keep getting random charges from Public Mobile, not initiated by myself, that show up as Automatic Top-Up charges. The amounts for the last three months since December have varied. I am just going to copy and paste the table from my transaction history and maybe someone can shed some light:

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Mar 1, 2020 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Mar 1, 2020 30-day plan/Forfait de 30 jours $10.00 $15.00
Mar 1, 2020 Automatic Top-Up/Réapprovisionnements auto. $6.00 $25.00
Mar 1, 2020 AutoPay Reward $2.00 $19.00
Feb 14, 2020 U.S. L.D./D’interurbains É.-U. $8.00 $17.00
Feb 14, 2020 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $17.00 $25.00
Feb 14, 2020 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $8.00 $8.00
Jan 31, 2020 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Jan 31, 2020 30-day plan/Forfait de 30 jours $10.00 $15.00
Jan 31, 2020 Automatic Top-Up/Réapprovisionnements auto. $6.00 $25.00
Jan 31, 2020 AutoPay Reward $2.00 $19.00
Jan 1, 2020 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $17.00
Jan 1, 2020 30-day plan/Forfait de 30 jours $10.00 $32.00
Jan 1, 2020 AutoPay Reward $2.00 $42.00
Dec 31, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $40.00 $40.00

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

hairbag1 — Sun, 22 Mar 2020 21:47:25 GMT

Did you or anyone in your family get the US Long distance add-on ($8) last month ?

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

ShawnC13 — Sun, 22 Mar 2020 21:47:26 GMT

@cdziak wrote:
This is a strange issue and I'm not sure what to do about it.

I keep getting random charges from Public Mobile, not initiated by myself, that show up as Automatic Top-Up charges. The amounts for the last three months since December have varied. I am just going to copy and paste the table from my transaction history and maybe someone can shed some light:

Date Transaction Type Credit (Payments) Debit (Charges) Balance
Mar 1, 2020 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Mar 1, 2020 30-day plan/Forfait de 30 jours $10.00 $15.00
Mar 1, 2020 Automatic Top-Up/Réapprovisionnements auto. $6.00 $25.00
Mar 1, 2020 AutoPay Reward $2.00 $19.00
Feb 14, 2020 U.S. L.D./D’interurbains É.-U. $8.00 $17.00
Feb 14, 2020 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $17.00 $25.00
Feb 14, 2020 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $8.00 $8.00
Jan 31, 2020 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Jan 31, 2020 30-day plan/Forfait de 30 jours $10.00 $15.00
Jan 31, 2020 Automatic Top-Up/Réapprovisionnements auto. $6.00 $25.00
Jan 31, 2020 AutoPay Reward $2.00 $19.00
Jan 1, 2020 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $17.00
Jan 1, 2020 30-day plan/Forfait de 30 jours $10.00 $32.00
Jan 1, 2020 AutoPay Reward $2.00 $42.00
Dec 31, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $40.00 $40.00

@cdziak Are you able to post the payment page with your private information removed. Easier for us to follow and see the totals going in and out.

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

totalUser — Sun, 22 Mar 2020 21:58:33 GMT

You start on 1st january with 25 plan

You were charged for it every 30 days, so on Jan 31 and March 1st.

On Feb 14 you withdrew mañualy money for long distañce (8+17) but you spent only 8.

You are receiving $2 for autopay

That means on every renewal day if your account doesn't have$25 the autopay will execute ànd charges your credit card the difference, you don't have to initiate it

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

totalUser — Sun, 22 Mar 2020 22:04:34 GMT

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

geopublic — Sun, 22 Mar 2020 22:22:19 GMT

@cdziak The automatic top ups is the result of your plan renewals through AutoPay plus a couple of add-ons that you purchased.

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

popping — Sun, 22 Mar 2020 23:14:28 GMT

@hairbag1 wrote:
Did you or anyone in your family get the US Long distance add-on ($8) last month ?

@cdziak

Please post a screenshot of your overview page after login showing the add-on usage information. Please marked out your personal info as any one can view your post on this forum.

The screenshot will confirm that you had purchased the 200 minutes US and Canada minutes add-on as long as you have not used all 200 add-on minutes since Feb 14.

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

cdziak — Mon, 23 Mar 2020 14:07:32 GMT

Yes, I purchased a one-time USA add-on for $8 mid February. The rest of the charges I'm not sure about unless I'm reading something incorrectly.

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

cdziak — Mon, 23 Mar 2020 14:11:23 GMT

Thank you for the response.

This plan was started back in October. I purchased an $8 USA add-on in mid-February. What I'm confused about is the two $6 automatic top-ups, the $17 automatic top up, and the one $40 one. Am I reading something wrong in the statement?

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

cdziak — Mon, 23 Mar 2020 14:13:18 GMT

Thank you for the response.

The only add-on I purchased was the $8 USA add-on in mid-February. My statements showed a normal transaction history from October up until January when these other numbers started popping up, like the two $6 charges and the $40 one.

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

cdziak — Mon, 23 Mar 2020 14:18:41 GMT

Thank you for the response. Here is a screenshot of my overview page which shows the $8 USA add-on I purchased in mid-February and my plan details. I still don't understand the rest of the charges unless there's something I'm missing.

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

Anonymous — Mon, 23 Mar 2020 14:33:46 GMT

@cdziak

Perhaps the confusion comes from why did you deposit $8 and $17 on Feb 14th? You only needed $8 for the add-on. So then you're up $17.

Other than that...as already mentioned and marked-up by totaluser, if you have a balance then autopay drains that and then takes only what it needs from the payment card.

Re: Mysterious Automatic Top-Up Charges Not Initiated By Me?

totalUser — Mon, 23 Mar 2020 17:55:37 GMT

@cdziak

The top-up of 40 on December 31 was manual, can you remember making it at the end of the year?

Both $6 were automatic and that was the amount you were short for your plan