topic Activate Sim card in Get Support

Activate Sim card

DARLENE11 — Wed, 05 Jan 2022 16:12:14 GMT

I have attempted to activate my Sim card all day. My credit card company says they are accepting the pay but public mobile is not. Help

Re: Activate Sim card

Triguy — Sun, 22 Mar 2020 01:01:03 GMT

If you are using a payment card, leave the apartment/suite number in the payment information section blank. Try clearing your cache and cookies then reboot and try again. If you still need assistance submit a ticket by clicking on the question mark on the bottom right.

Re: Activate Sim card

JoyLuck — Sun, 22 Mar 2020 01:01:24 GMT

Try clearing your browser history and going to private/ incognito mode and try again to enter your credit card. As long as its a Visa, MasterCard or American express from a Canadian or American bank or Visa debit. It should be accepted.

Leave the apartment field blank , if applicable enter your apt in the street address field ie xxx - street address. And enter your postal code without spaces.

Re: Activate Sim card

totalUser — Sun, 22 Mar 2020 01:05:37 GMT

Hi @DARLENE11

How does it fail?

Do you get any error messages?

Thanks

Re: Activate Sim card

geopublic — Sun, 22 Mar 2020 01:05:42 GMT

@DARLENE11 Place the sim card in your device to see if it connects to the network. If it does it means that your card has been activated. Try accessing your selfserve account. If you can't then click here to register your selfserve account.

If you can't connect then purchase a voucher and try activating your card using the voucher.

Re: Activate Sim card

DARLENE11 — Sun, 22 Mar 2020 01:30:55 GMT

I keep getting this message uggg Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card provider for more information.

Re: Activate Sim card

DARLENE11 — Sun, 22 Mar 2020 01:31:38 GMT

No error messages

Re: Activate Sim card

JoyLuck — Sun, 22 Mar 2020 01:49:10 GMT

At this point follow geopublic’s suggestion and use a voucher and take care of the credit card at a later date.

Re: Activate Sim card

gblackma — Sun, 22 Mar 2020 01:54:32 GMT

Clear your browser history, go to private/ incognito mode and try again @DARLENE11. Enter the credit address as it shows on your statement. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address. And enter your postal code without spaces.

Re: Activate Sim card

DARLENE11 — Sun, 22 Mar 2020 02:30:27 GMT

I did all that. Thank you for your support.

Re: Activate Sim card

DARLENE11 — Sun, 22 Mar 2020 02:32:07 GMT

Where do I get a voucher in Sault ste Marie ON

Re: Activate Sim card

JoyLuck — Sun, 22 Mar 2020 02:34:42 GMT

https://www.publicmobile.ca/en/on/payment-voucher

Re: Activate Sim card

CannonFodder — Tue, 31 Mar 2020 17:57:35 GMT

@DARLENE11 The other thing to mention, to get the card to work, is to make sure you're inputting the name EXACTLY as it appears on the card itself, i.e. if there's an initial between the 1st & last names, include that.

Re: Activate Sim card

DARLENE11 — Sun, 29 Mar 2020 11:43:49 GMT

Resolved thank you.

Re: Activate Sim card

CannonFodder — Sun, 29 Mar 2020 15:57:23 GMT

@DARLENE11 wrote:
Resolved thank you.

Care to elaborate on what did the trick?