topic Re: Payment in Get Support

Payment

JennDre — Wed, 05 Jan 2022 16:11:53 GMT

Hello folks

My husband and I have been with public mobile for years now. my husband much longer. So here is my question. My husband and I live 30 minutes out of town the closest place we can purchase a public mobile card is 30 minutes away. Are used to use my credit card to make a payment for both phones however I no longer have that credit card. Because we are asked to self isolate we are having a hard time trying to get our plans back up and running which were due today. Will there be help for folks like us that have no access to a city close enough to renew our plans.I would rather not put myself and my family at risk. If anyone knows if public mobile will be helping out giving a month for free for folks that live out of town please could you let me know on this thread. Thank you so much!

Re: Payment

JennDre — Sat, 21 Mar 2020 12:20:18 GMT

Also I have been trying to submit a ticket and it keeps bringing me here and I cannot find any more info about how to submit a ticket if someone could post a link it would be greatly appreciated thank you moderators.

Re: Payment

popping — Sat, 21 Mar 2020 12:30:32 GMT

@JennDre

After trying SIMon, you can send a private message to moderator. Without a ticket number, response time may be longer.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

Triguy — Sat, 21 Mar 2020 12:33:16 GMT

Sorry to hear about your situation. Do you have a debit card to make a payment or use recharge.com ? The moderators are short staffed right now. You could try sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. At the moment PM is only offering a credit for US roamind add-ons.

Re: Payment

gblackma — Sat, 21 Mar 2020 16:07:59 GMT

Sorry to hear that @JennDre ding.com has waived their fees, and they take PayPal. For now, since you are both in self isolation, why not put 1 30 day cycle phone on lost/stolen to suspend your service. And pay for the other one

Re: Payment

dude65 — Sat, 21 Mar 2020 17:41:56 GMT

You can suspend service temporarly until you can purchase another month of service. Being isolated sucks, but eventually you will need grocerys, whether you leave the house or some one brings them to your door. Most stores or gas stations carry them. This is the time to buy a prepaid credit card or PM voucher, so you can use your phone again. You may want to look into getting a koho reloadable visa card sice you dont have a credit card.

Re: Payment

JoyLuck — Sat, 21 Mar 2020 17:45:45 GMT

Do you have a relative or close friend that can purchase some vouchers and give you the pin to keep you going for now.