topic Re: Account suspended?? in Get Support

Account suspended??

jimm — Tue, 04 Jan 2022 18:17:33 GMT

High have registered and played for for 120 dollar plan in november..... just added 20 dollars to travel to USA yesterday and now account says it's suspended, when I'm back in Canada to I have to reactivate it??? Or does it automatically continue and autopay kicks in in February. I can send screen shot.

Re: Account suspended??

CaNuCk07 — Mon, 28 Nov 2016 17:59:34 GMT

DID you US roaming add on work? I read someone had to go back in after adding the addon and reactivate it?

Re: Account suspended??

Shazia_K — Fri, 09 Dec 2016 01:09:03 GMT

Hello Jimmy,

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

Can you please reboot your phone? everything should be back to normal.

You have a balance of $20 and your next payment is due on the 8th of March 2017.

Thanks,

Shazia

Re: Account suspended??

jimm — Fri, 09 Dec 2016 02:50:31 GMT

hi Shazia sorry just read your message that you fixed account, i sent off another email cause i was confused about the change of auto renewal date, which was changed from Feb 14 to March 7,2017.

Can you please just confirm if im still on the 120dollar 12 gig 3 month plan which is set for autorenewal.

Thanks and I appreciate help.

Jimmy

Re: Account suspended??

Shazia_K — Fri, 09 Dec 2016 02:55:13 GMT

@jimm,

Yes nothing has changed, except the renewal date.