topic Re: Texting to a 5 or 6 digit number in Get Support

Texting to a 5 or 6 digit number

Rosie2 — Wed, 05 Jan 2022 16:11:12 GMT

I am trying to text to a 5 digit number. It used to send successfully but now when I try, i get "failed to send" message. When I go to look at the number, it appears my phone wants to add a hyphen after the first 3 digits. When I try to remove the hyphen manually and save it, it keeps wanting to add the hyphen back in. Please help.

Re: Texting to a 5 or 6 digit number

gblackma — Fri, 20 Mar 2020 14:50:03 GMT

@Rosie2 can you try to add the number manually into the send message field and send the text? If it works, try adding it into your contacts then. Thanks.

Re: Texting to a 5 or 6 digit number

JoyLuck — Fri, 20 Mar 2020 14:53:17 GMT

Did you do a software update to your phone recently, which may have caused this?

Re: Texting to a 5 or 6 digit number

gblackma — Fri, 20 Mar 2020 14:59:06 GMT

@Rosie2 Is the 5 digit number to are trying to text with Rogers, Fido or Chatr? It seems that there is an on going problem with Texting between the Rogers and Telus line of companies. From the Rogers side. See link https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Re-Not-able-to-receive-text-messages-from-Rogers-customers/m-p/515692/highlight/true#M67267

Re: Texting to a 5 or 6 digit number

Rosie2 — Fri, 20 Mar 2020 15:02:58 GMT

I tried both and did not work

Re: Texting to a 5 or 6 digit number

Rosie2 — Fri, 20 Mar 2020 15:05:39 GMT

I am honestly not sure what network it is. One text is to HYDRO ONE and the other is to a radio station in Kitchener

Re: Texting to a 5 or 6 digit number

Rosie2 — Fri, 20 Mar 2020 15:10:14 GMT

Not that I am aware of. Maybe there was an automatic update that I was not aware of. Or maybe when my updated security software was installed, it might have done something?

Re: Texting to a 5 or 6 digit number

hairbag1 — Fri, 20 Mar 2020 15:12:49 GMT

@Rosie2, try downloading the free app TextNow. You'll be provided with a free phone number...you'll be able to talk and text for free.

See if it works in your case and let us know.

Re: Texting to a 5 or 6 digit number

JoyLuck — Fri, 20 Mar 2020 15:20:13 GMT

Can you check the region setting on your phone to see if there is an option to to turn off automatic formats and then add number again to your contacts.

Re: Texting to a 5 or 6 digit number

Luddite — Mon, 30 Mar 2020 16:16:26 GMT

@Rosie2 wrote:
I am trying to text to a 5 digit number. It used to send successfully but now when I try, i get "failed to send" message. When I go to look at the number, it appears my phone wants to add a hyphen after the first 3 digits. When I try to remove the hyphen manually and save it, it keeps wanting to add the hyphen back in. Please help.

@Rosie2 Unfortunately, PM does not do a good job supporting short codes. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650#M2466

For those not listed you will need to contact the organization for support: https://www.txt.ca/en/current-short-code-programs/

A potential workaround is the TextNow app which supports some short codes; perhaps the ones you need. https://supportwireless.textnow.com/hc/en-us/articles/115005623986-Verification-With-TextNow