topic Re: Plan expired in Get Support

Plan expired

KenAllin — Wed, 05 Jan 2022 16:11:05 GMT

I just checked my account and found my plan expired. I am on automatic payments.

Re: Plan expired

gblackma — Fri, 20 Mar 2020 02:28:00 GMT

@KenAllin , is today your cycle renewal date? If it is, and you service is working properly then ignore it and do nothing. This is the normal PM account renewal process it goes suspended, then expired, the payment comes out at 2am est then the plan resets for the next cycle. Keep an eye out tomorrow for you 611 payment thankyou message.

Re: Plan expired

CannonFodder — Fri, 20 Mar 2020 03:05:01 GMT

@KenAllin Yes, as @gblackma said, carry on and see what happens..... if tomorrow, you all-of-a-sudden have zero services, THEN start panicking! 😉 Seriously, though, if your service works, don't worry about it, but if it stops, then come back here.....

Re: Plan expired

mpcdesign — Fri, 20 Mar 2020 09:04:45 GMT

@KenAllin, make sure you also have Available Funds too if AutoPay failed (which it has for some).

For example, if I don't have enough funds, it may look like this. And when it comes to autopay and renew, my account would be suspended

But, on the other hand, if I do have enough Available Funds in my account, it would appear as this and I can safely say, my plan will be okay: