topic Re: New Plan Expired??? in Get Support

New Plan Expired???

yogababe — Tue, 04 Jan 2022 18:17:28 GMT

My plan has changed from $90 90 days (1GB) to $120 90 days (12GB) yesterday, and received SMS confirmed that payment is through. I just checked into the plan detail, and see this:

Pick & Pay

This plan includes: -
- 12GB Data
- Expired
- Unlimited International Text
- Unlimited Provincial Talk

Can anyone explain what it means by Expired???

Re: New Plan Expired???

Rockdaddy22 — Fri, 25 Nov 2016 08:44:27 GMT

Don't worry about that, it's just that the promo is expired I believe. It won't affect you. Do all your services work properly?

Re: New Plan Expired???

NDesai — Fri, 25 Nov 2016 08:50:57 GMT

Here is the post with some explanation: http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391/highlight/true#M10445

I assume today is your renewal day?

Re: New Plan Expired???

yogababe — Fri, 25 Nov 2016 08:57:06 GMT

Yes, everything is working, I can receive call, SMS and data is running. My credit card is charged on Nov 24th, and received confirmation too. I'm just checking to make sure everything is there after the plan has changed upon renewal. Hope it really meant the promo has expired, not my account. Thanks.

Re: New Plan Expired???

Rockdaddy22 — Fri, 25 Nov 2016 08:58:04 GMT

I wouldn't worry about it 🙂

Re: New Plan Expired???

NDesai — Fri, 25 Nov 2016 09:03:14 GMT

@yogababe That is the process of renewal. The night before renewal, system takes the payment and changes the requested plan, but temporarily puts status into Expired. Check in the morning and all should be good.

Consider yourself as one of the lucky one as your plan changed and renewed with no issues 🙂

Re: New Plan Expired???

Rockdaddy22 — Fri, 25 Nov 2016 09:04:04 GMT

I actually can't believe it did change lol

Re: New Plan Expired???

NDesai — Fri, 25 Nov 2016 09:06:47 GMT

@Rockdaddy22 wrote:
I actually can't believe it did change lol

Yes its a good sign. Now we know that issues unlikely to occur during promo plan change.

Thanks @yogababe for letting us know 🙂

Re: New Plan Expired???

yogababe — Fri, 25 Nov 2016 09:07:16 GMT

Actually my account is suspended at Nov 24 midnight, and it's now back to normal. That's why I'm checking to make sure everything is there as it should me. So this Expired is there after the payment went through, and the account is refreshed back to active. So we can't explain why the Expired is there, unless it's a system flaw.

Re: New Plan Expired???

NDesai — Fri, 25 Nov 2016 09:09:31 GMT

@yogababe wrote:
Actually my account is suspended at Nov 24 midnight, and it's now back to normal. That's why I'm checking to make sure everything is there as it should me. So this Expired is there after the payment went through, and the account is refreshed back to active. So we can't explain why the Expired is there, unless it's a system flaw.

Yes its the system flow as i explained earlier. It just way their system works in order to get the payment and renew the plan. All this happens overnight and temporarily changes account status to Expired.

Re: New Plan Expired???

yogababe — Fri, 25 Nov 2016 09:12:34 GMT

My account isn't expired as of this minute, it's ACTIVE. I understand how the renewal process is running, so my payment went through on Nov 24th, and my account is back to normal. It's just this new Expired is listed on my plan, I just want to know why it's there. Hope one of the mods can clarify for us to make sure. Do you guys have this sitting on your account?

Re: New Plan Expired???

Rockdaddy22 — Fri, 25 Nov 2016 09:18:47 GMT

I'm pretty sure it's the promo plan, that's why it's under plan details or whatever

Re: New Plan Expired???

Rockdaddy22 — Fri, 25 Nov 2016 09:19:43 GMT

I'm not in the new plan yet, but I'm pretty sure I've seen it with a couple people. It's not a problem

Re: New Plan Expired???

yogababe — Fri, 25 Nov 2016 09:23:44 GMT

When my old plan $90 (1GB) no longer available, it shows "Grandfathered" on my account all these months. This promo is "Expired" due to it's a special promo, not a regular plan???

Re: New Plan Expired???

NDesai — Fri, 25 Nov 2016 09:38:15 GMT

May be because this promo plan is now expired so they just labeled it as expired.

@Jeremy_M or @Brooke_C can look into it and fix it so no one else get confused.

Re: New Plan Expired???

kav2001c — Fri, 25 Nov 2016 13:26:19 GMT

@yogababe I had mentioned this on another thread but I have a strong suspicion the "expired" tag is what gets you the extra account credit for promo in billing system

Once the regular $186 plan is changed I suspect it will be labelled as grandfathered same as all other plans have been

Re: New Plan Expired???

deljo_agtor — Fri, 25 Nov 2016 14:16:35 GMT

My plan shows as expired but I only have access to MMS texts and Data. No calling (in/out) and no SMS (in/out)

Re: New Plan Expired???

DomS — Fri, 25 Nov 2016 18:39:51 GMT

Opposite problem here, my plan shows expired but I only have access to calling and SMS, no Data.

Re: New Plan Expired???

deljo_agtor — Fri, 25 Nov 2016 18:43:18 GMT

@DomS wrote:
Opposite problem here, my plan shows expired but I only have access to calling and SMS, no Data.

Trade ya!

Re: New Plan Expired???

Saray_O — Wed, 07 Dec 2016 22:44:51 GMT

Hi @yogababe!

The "Expired" tag you see on your account corresponds to the (now) expired discount of the promo plan, don't worry 😄