topic Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why in Get Support

My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why?

Patsy1951parker — Wed, 05 Jan 2022 16:10:11 GMT

Why is my data always being ripped off? This month it was due on midnight on the 18...its still the 17th and pub mob has already renewed it and is now using up this next 30 day data...come on people.....this is just getting worse and worse.....and right now i need to have ALLthe data i pay for.....

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

Patsy1951parker — Wed, 18 Mar 2020 06:23:39 GMT

My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why?

Patsy1951parker — Wed, 18 Mar 2020 06:25:12 GMT

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

JoyLuck — Wed, 18 Mar 2020 06:40:41 GMT

In self service what does it say for your renewal date and what plan are you on?

It could be the funds are taken out in Eastern Time.

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

cellphoneuser1 — Wed, 18 Mar 2020 06:41:32 GMT

You weren't cheated a day. The renewal is on the right day. The account shows wrong day to everyone. The day it shows is the last day. The 11:59pm is a Public Mobile mistake. Count 30 days from your last renewal and it's right.

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

kselmak — Wed, 18 Mar 2020 06:44:42 GMT

If you're renewal is 18th, your status will be expired the night before your rewards should be applied right around midnight between 17th and 18th est. And if you are on autopay the payment should go couple of hours later (est again)

It may take up to 16 hours for balance to apply against your plan, if service is working your shouldn't worry about.

If you call 611 it will tell you date and time of autorenewal

All the times are est.

If you are not on autopay you should put money on your account the day before

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

kselmak — Wed, 18 Mar 2020 06:52:23 GMT

Hi @Patsy1951parker

Your renewal is on midnight Eastern standard Time

You renewal happened more than two hours ago, it's 2.50 est now

All is good

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

Jayandcourt — Wed, 18 Mar 2020 10:07:36 GMT

Same issue I have it says on the site 1159pm of the day but expires in the morning and every month it drops 4 days in the date last month was the 22nd this month the 18th next month the 14th since I have activated I have lost a month in total due to it dropping 4 days at a time

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

hairbag1 — Wed, 18 Mar 2020 10:21:42 GMT

@Jayandcourt

...remember that PM plans are 30 day duration; not a full month.

If you're sure you aren't getting 30 days, contact a moderator for their assistance.

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

gblackma — Wed, 18 Mar 2020 10:29:39 GMT

@Jayandcourt please create your own thread and post a screenshot of your payment history. So that we can take a look at it. Please omit any personal information. If you are losing 4 days a cycle, then it's a problem.

Ifyou are referring to the fact that we lose 4 days in a leap year and 5 days regularly, because of the 30 day cycles, then it's normal and happens to all of us.

@Patsy1951parker the money comes out at 2.00 am eastern on the day stated as your cycle renewal date, in this case the 18th. The cycle renewal process in this case starts on the 17th, the account who was as suspended, then expired, the payment comes out at 2am est 18th and the plan resets for the next cycle renewal date. As long as your phone is working properly, ignore the process. The important message is the 611 thanks for payment one that you will get today.

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

Jayandcourt — Wed, 18 Mar 2020 10:53:04 GMT

this one when I signed in is only 2 days which isn't so bad but in actuality it will expire the night of the 15th

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

Jayandcourt — Wed, 18 Mar 2020 10:54:23 GMT

And I mean every month it drops more then one day every month

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

Jayandcourt — Wed, 18 Mar 2020 10:55:45 GMT

And the month before was the 20th

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

gblackma — Wed, 18 Mar 2020 11:16:12 GMT

If this is your 30 day cycle renewal, you are on autopay, and your phone is working properly then ignore it @Jayandcourt.
Regarding the missing days, please post a screenshot of your payment history for at least, the last 4 months . So that we can take a look at it. Please omit any personal information. Thanks.
As you are on the the $25 plan, your total data, including the autopay bonus is 1 gig monthly. If you can't access it, check your APN settings. If you can send/ receive mms messages. They are probably correct. If not, here they are

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

geopublic — Wed, 18 Mar 2020 15:09:07 GMT

@Patsy1951parker wrote:
Why is my data always being ripped off? This month it was due on midnight on the 18...its still the 17th and pub mob has already renewed it and is now using up this next 30 day data...come on people.....this is just getting worse and worse.....and right now i need to have ALLthe data i pay for.....

@Patsy1951parker The renewal date on the selfserve page is kinda misleading. That date is the actual renewal date so the data counter will automatically reset at midnight of that day.

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

AE_Collector — Wed, 18 Mar 2020 15:01:32 GMT

Everyone knows that prepaid plans are 30 day (or some old 90 day plans) plans thus the renewal date slowly moves up in the month....right? The renewal isn’t (for example) the 18th of every month but 30 days from the previous renewal. In a normal 365 day year your renewal date will move up by 5 days because 12 times 30 = 360 not 365. This year being a leap year, renewals move up by 6 days. That is simply how all prepaid plans work, you are buying 30 days of service.

AE_Collector

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

AE_Collector — Wed, 18 Mar 2020 16:51:51 GMT

@Patsy1951parker

I am not following the loss of at least 1Gb of data every month comment. How much data do you get with your plan? Several people were confused by the 1Gb data gifts we were given ... thinking that was a bonus 1Gb of data EVERY MONTH which was not the case. It was a single block of 1Gb data that kicks in if you use your plans data up a bit early in any month to keep you online. Then the portion you didn’t use then remains for the future in case it happens again.

AE_Collector

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

Patsy1951parker — Thu, 19 Mar 2020 15:43:05 GMT

Each month i get 8 g go data. The plan renews every 30 days. Because i live a long, long way from being able to use the free wifi at places, i try to save as much of my data until the last two or three days of my plan and use it to download library books or music....etc..... when i go to see how much data i have left.....and it has already turned over...and one time it turned over while i had saved over 3 g of data....that really made me mad. Right on this site...it says midnight....so i guess i mistook their intentions when they say midnight on a certain date.....as meaning ....MIDNIGHT ON A CERTAIN DATE. SILLY ME. Anyway, now that I know that Public Mobile will renew whenever they want.....I need to think for a while about what that means to me.

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

Patsy1951parker — Thu, 19 Mar 2020 15:54:36 GMT

The thirty day thing is easy to understand. Absorbing 3 go of data before i can use it....before the renewal time, is not so easy to accept. Not if you read the date and time on the plan right at the beginning of the statement when I log in.
anyway.....i need to think about this......do i try to find another provider? Do i download what i want a week before my due date so as to not loose the data?.....and then shut down my ipad for the last week of my term?. Do i just go trade this ipad in and get just a wifi one and only use it when i go to town twice a month?
dont know.....

Re: My due date is cheated out of one day and my data is ripped off by at least a gig each time. Why

hairbag1 — Thu, 19 Mar 2020 15:59:30 GMT

When it says it renews at 11:59pm...I think that means Toronto time. If you're somewhere else, perhaps that might explain the discrepancy.

Rather than threatening to abandon PM...try doing your mass downloading a few days before your scheduled renewal...see if that helps. Let us know.