topic Re: Top up in Get Support

Top up

Jayandcourt — Wed, 05 Jan 2022 16:09:57 GMT

Why does my plan say top up by 1159 pm on my top up day but the phone gets suspended in the morning

Re: Top up

gblackma — Tue, 17 Mar 2020 23:27:06 GMT

@Jayandcourt the PM process is Suspended, then expired, the payment comes out at 2am est then the plan resets for the next 30 day cycle. Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message tomorrow.

Re: Top up

Triguy — Tue, 17 Mar 2020 23:26:47 GMT

Does your service still work ? Sometimes it can take a few hours on renewal for the status to change back to active ? If you have service then ignore the status.

Re: Top up

Anonymous — Tue, 17 Mar 2020 23:30:11 GMT

@Jayandcourt

Because that date is lying. This was a silly change the company did a few months ago. The date is actually your new term date. That sentence should really say top up before 11:59pm ET the day before the shown date. If you have autopay or sufficient funds then don't worry about it.

Re: Top up

Jayandcourt — Tue, 17 Mar 2020 23:33:24 GMT

No it does not my payment is due by 1159pm on the 18th of every month but the phone does not work first thing in the morning on th3 18th

Re: Top up

Anonymous — Tue, 17 Mar 2020 23:34:47 GMT

@Jayandcourt

This is a 30 day term here...not a month. It will not be the 18th every month.

Re: Top up

Jayandcourt — Tue, 17 Mar 2020 23:35:58 GMT

Which is stupid cause every other company is a month and yeah it switches every few months

Re: Top up

JoyLuck — Tue, 17 Mar 2020 23:44:41 GMT

I was on Rogers Pay as You Go ... and funds were due every 30 days too.

Re: Top up

kselmak — Wed, 18 Mar 2020 00:05:35 GMT

@Jayandcourt

All the prepaid services have 30 day cycles not month.

Also for all the prepaid plans the payment is due before the cycle starts, kinda like vending machine.

They changed it recently and I think it's a mistake, it should say 'by 11.59 the day before'.

@Alan_K is that the case?

Thanks

Re: Top up

Jayandcourt — Wed, 18 Mar 2020 01:09:17 GMT

But it doesn't so they should honour it and my other phone is lucky mobile and they do from the 15th to the 15th

Re: Top up

computergeek541 — Wed, 18 Mar 2020 02:26:28 GMT

@Anonymous wrote:
@Jayandcourt
Because that date is lying. This was a silly change the company did a few months ago. The date is actually your new term date. That sentence should really say top up before 11:59pm ET the day before the shown date. If you have autopay or sufficient funds then don't worry about it.

Public Mobile really should just get rid of that sentence. Even before this nonsensical change, the website would display that message after passing midnight on the day that you're about to renew.

Re: Top up

computergeek541 — Wed, 18 Mar 2020 02:27:31 GMT

@Jayandcourt wrote:
Which is stupid cause every other company is a month and yeah it switches every few months

Telus Mobility has also always done prepaid plans on 30 days cycles.

Re: Top up

computergeek541 — Wed, 18 Mar 2020 02:32:30 GMT

@kselmak wrote:
@Jayandcourt
All the prepaid services have 30 day cycles not month.

Freedom Mobile (even back in the days of Wind) and Chatr (among some others) have always done exactly one month billing cycles for prepaid plans.

Re: Top up

Jayandcourt — Wed, 18 Mar 2020 09:54:28 GMT

Yeah my lucky mobile is 15th of every month never changed so even though it states month to month it's actually every thirty days

Re: Top up

Jayandcourt — Wed, 18 Mar 2020 09:58:12 GMT

And now for June it is dropping from the 18th like this month to the 14th so that's 4 days shorter

Re: Top up

Jayandcourt — Wed, 18 Mar 2020 09:59:11 GMT

Time to get rid of public mobile

Re: Top up

Alan_K — Wed, 18 Mar 2020 13:05:57 GMT

@kselmak wrote:

@Jayandcourt

All the prepaid services have 30 day cycles not month.

Also for all the prepaid plans the payment is due before the cycle starts, kinda like vending machine.

They changed it recently and I think it's a mistake, it should say 'by 11.59 the day before'.

@Alan_K is that the case?

Thanks

@kselmak You've got the right idea. The team and I are aware of the date discrepancy and are working on it!

Re: Top up

Anonymous — Wed, 18 Mar 2020 14:09:58 GMT

@Jayandcourt

My 2019 renewal dates:
Jan 11 - 31 day month
Feb 10 - 28 day month - 1 day minus due to 31 day month prior
Mar 12 - 31 day month - 2 days plus due to 28 day month prior
Apr 11 - 30 day month - 1 day minus due to 31 day month prior
May 11 - 31 day month - same day due to 30 day month prior
Jun 10 - 30 day month - 1 day minus due to 31 day month prior
Jul 10 - 31 day month - same day due to 30 day month prior
Aug 9 - 31 day month - 1 day minus due to 31 day month prior
Sep 8 - 30 day month - 1 day minus due to 31 day month prior
Oct 8 - 31 day month - same day due to 30 day month prior
Nov 7 - 30 day month - 1 day minus due to 31 day month prior
Dec 7 - 31 day month - same day due to 31 day month prior

It'll be the 5th in Apr.
It takes about 5 years to wrap around and come back to your activation day. I activated on the 17th in May 2018.

(assuming no immediate plan changes or suspensions for lack of payment or past the normal renewal date)

Re: Top up

Anonymous — Wed, 18 Mar 2020 14:49:15 GMT

@Alan_K

There's also another thread with an irate customer wondering why their data gets reset before they expect.

Some time ago I had sent you and Tiana_V a long missive in pm about all the dates. pm-smayer97 has also commented. And here now with these irate customers.

The dates and labels thereof are all misleading which leads to that sentence being misleading. Why was that top date changed to begin with?

Re: Top up

Luddite — Fri, 27 Mar 2020 19:43:00 GMT

@gblackma wrote:
@Jayandcourt the PM process is Suspended, then expired, the payment comes out at 2am est then the plan resets for the next 30 day cycle. Once your phone is working properly ignore it. Just check for you 611 payment thankyou text message tomorrow.

@gblackma On my last renewal the order was Expired then Suspended then Active.