topic Re: BMO Mastercard/Debit card in Get Support

BMO Mastercard/Debit card

Mountainmaxman — Wed, 05 Jan 2022 16:09:49 GMT

Hey guys, has anyone used one of these cards to activate an account? I have a friend trying to use one but it says it won't accept it, im wondering if she may have made a mistake with her address or if these cards just won't work. Thanks in advance.

Re: BMO Mastercard/Debit card

dabr — Tue, 17 Mar 2020 19:09:31 GMT

@Mountainmaxman Is it a regular debit card or MC debit card? I'm not sure if the MC Debit card can be used for payment purposes, I think only the Visa Debit is accepted by PM for now.

Re: BMO Mastercard/Debit card

Jb456 — Tue, 17 Mar 2020 19:08:24 GMT

Re: BMO Mastercard/Debit card

popping — Tue, 17 Mar 2020 19:09:09 GMT

@Mountainmaxman

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: BMO Mastercard/Debit card

gblackma — Tue, 17 Mar 2020 19:09:46 GMT

No, they will not work @Mountainmaxman . Use this article to see what is required to activate an account. Currently PM only accepts visa, MasterCard or American express from Canadian or American banks and visa debit. https://www.publicmobile.ca/en/on/get-help/articles/activation-account-set-up

Re: BMO Mastercard/Debit card

smiley3 — Tue, 17 Mar 2020 19:10:43 GMT

Those cards work. Probably entered the information in wrong. Here are some tips:

- Do not include any apartment/condo/suite numbers, and do not enter any special characters or abbreviations in the address line

- Make sure the billing information you entered is exactly as shown on your credit card statement

Re: BMO Mastercard/Debit card

dabr — Tue, 17 Mar 2020 19:13:36 GMT

@smiley3 Have you used a MC Debit card and can confirm it is accepted? That would be really good to know as PM's payment options only list MC, Visa, Amex and Visa Debit cards.

Re: BMO Mastercard/Debit card

hairbag1 — Tue, 17 Mar 2020 19:14:42 GMT

Payment

We accept credit cards (Visa, MasterCard, and American Express), and Visa Debit cards that have been issued by Canadian and American financial institutions, and are registered to a Canadian or American address. If you are using a credit or Visa Debit card, please leave the apartment/suite number in the payment information section blank and make sure that the address you input matches the address associated with the card.We also accept payment vouchers, which you can purchase at our retail partners. If you are paying with a payment voucher, you will need to purchase it separately from your activation transaction. Payment voucher PINs are 12-digit numeric codes located on the receipt. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt.

Re: BMO Mastercard/Debit card

kselmak — Tue, 17 Mar 2020 21:52:30 GMT

Hi @Mountainmaxman

If it doesn't work you're friend could consider vanilla card or even better Koho.

Check your private messages, I sent you some links.

Re: BMO Mastercard/Debit card

Anonymous — Wed, 18 Mar 2020 00:21:39 GMT

@dabr

I have read the odd report of this working. It's still not officially accepted though. Maybe only some bank issues.

Re: BMO Mastercard/Debit card

dabr — Wed, 18 Mar 2020 20:41:35 GMT

@Anonymous wrote:

@dabr

I have read the odd report of this working. It's still not officially accepted though. Maybe only some bank issues.

@Anonymous I also thought there were references to the MC Debit card being used for payment, but it's a little confusing because PM doesn't seem to have added that to their official list of accepted payments, and I was hoping that someone with first hand knowledge would be able to confirm whether the MC Debit works.

Maybe @Mountainmaxman will update his thread and let us know if his friend was successful after filling the address correctly.

I did find this thread from @makkahn28 where he/she states the the MC Debit can be used, so maybe it should work then...

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/The-ways-to-PAY-for-your-Services/m-p/22169?search-action-id=41924388560&search-result-uid=22169

Re: BMO Mastercard/Debit card

dabr — Wed, 25 Mar 2020 18:17:41 GMT

@Mountainmaxman I was curious if your friend managed to eventually use the Debit MC for payment on her account because according to the Debit MC website both Koodo top-up and Public Mobile accept the card for payments. Curiously, Telus isn't on the list of merchants accepting this card.

For anyone interested here is the official link: https://www.mastercard.ca/en-ca/consumers/find-card-products/debit-cards/CanadianDebitAcceptingMerchants.html

Re: BMO Mastercard/Debit card

Mountainmaxman — Tue, 07 Apr 2020 11:18:05 GMT

She said she got it to work after 🙂

Re: BMO Mastercard/Debit card

mitchnet12 — Tue, 07 Apr 2020 11:33:45 GMT

I have been using my BMO Mastercard for the past year and had an issue with the automatic payment being charged. My Mastercard is in good standing and they couldn't see a declined transaction. I wound up purchasing a voucher in store to het my account re-activated. I sent a private message to a moderator and they asked me to confirm a few details for the credit department. I haven't received any news about this matter but likely will in the next day or so. I'll post the outcome when I get an update from the moderator

Re: BMO Mastercard/Debit card

Hernanson — Tue, 07 Apr 2020 16:17:29 GMT

Must be have a credit card non a debit card

Re: BMO Mastercard/Debit card

JoyLuck — Tue, 07 Apr 2020 16:19:41 GMT

@Hernanson wrote:
Must be have a credit card non a debit card

You can also use vouchers to pay purchased from these stores if you do not have a cc.

Re: BMO Mastercard/Debit card

gblackma — Tue, 07 Apr 2020 16:25:41 GMT

@mitchnet12 to see if it works do a one time payment of $1.If it goes through, the you autopay should work.

Re: BMO Mastercard/Debit card

geopublic — Tue, 07 Apr 2020 17:32:29 GMT

@Mountainmaxman wrote:
She said she got it to work after 🙂

@Mountainmaxman Good to know, thanks for the update. 👍

Re: BMO Mastercard/Debit card

dabr — Tue, 07 Apr 2020 18:57:49 GMT

@Mountainmaxman wrote:
She said she got it to work after 🙂

@Mountainmaxman Thanks for updating and confirming that MC Debit card is accepted for payment even if it isn't included in the official list of accepted payments.

@Alan_K I know it's a really busy time for everyone working at PM during this current pandemic, but I'm wondering if it's possible to update the list of payment cards that are accepted at PM to also include MC Debit card to the list as the current options only include Visa Debit, MC, Visa, Amex, plus pre-paid vouchers that are available online or at various retailers.

I think this would provide clarity when providing information to new/existing customers as to their payment options. Thank you.

Re: BMO Mastercard/Debit card

mitchnet12 — Wed, 08 Apr 2020 15:44:22 GMT

@gblackma, there is an issue with the payment system. I am unable to add funds as suggested, and cannot update my credit card information.

"Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."