topic Re: Cacelling the service in Get Support

Cacelling the service

faysal — Wed, 05 Jan 2022 16:09:32 GMT

my phone number is 5**-***-****. I would like to cancel the public mobile service

Re: Cacelling the service

Jb456 — Tue, 17 Mar 2020 16:41:31 GMT

First please click the 3 dots on right side of your post and edit the post to delete your personal information (phone number)..as it's visible for the public to see.

To cancel your service just ensure you remove your credit card and autopay from your account....when you don't pay your next due date your account will go suspended.

After 90 days of inactivity the account will be deleted.

Or if you want to keep number and go to another service. When you port your number out the system will be notified to close your account.. remember account needs to be in active good standing to port ...only porting to Telus and Koodo is allowed if account is suspended. All other providers like bell Rogers etc you need account in good standing.

Re: Cacelling the service

zblackma — Tue, 17 Mar 2020 16:41:22 GMT

@faysaljust log into your self service account and remove you autopay credit card if applicable. The account will automatically expire within 90 days. Or port your number out. This will automatically close it. Note the account must be active to port.

Re: Cacelling the service

Triguy — Tue, 17 Mar 2020 16:42:43 GMT

You remove autopay.

To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Re: Cacelling the service

ddeep91 — Tue, 17 Mar 2020 16:45:33 GMT

Hello @faysal , Please remove your phone number by editing your post as this is public Community.

If you would like to cancel your account/phone number.

You can simply remove/delete your "Credit Card" off your SelfServe account if you are on auto-pay.
Once you stop making payments to your account it will put your account in "Suspend/expired".
After 90 days your account will automatically be closed. You will lose your current phone number. You will not be able to log into your self-serve account anymore.

You have an option to port your current number to a different company as well if you like.

Cheers

Re: Cacelling the service

gblackma — Tue, 17 Mar 2020 16:48:38 GMT

@faysal could you give us a little more details? Did you get a better offer elsewhere? And if you feel up to sharing it, please do. You can private message it to me if you feel uncomfortable sharing it here. Thanks.

Re: Cacelling the service

Staliger — Tue, 17 Mar 2020 17:04:12 GMT

@faysal just cancel your autopay in self-service account, and the account will automatically expire within 90 days.

Re: Cacelling the service

smiley3 — Tue, 17 Mar 2020 17:06:22 GMT

If you want to keep your phone number you might want to keep your account active until you port it to your new account.

Re: Cacelling the service

popping — Tue, 17 Mar 2020 17:14:56 GMT

@faysal

Choices to cancel service:
1. Quick and keeping your phone number
Remove autopay credit card info to stop autopay and port your number to another provider. Your account will be canceled right away.
2. Slow and not keeping your phone number.
Remove autopay credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancel. You have 90 days to change your mind by paying and reactivate your account.
3. Make money and not keeping your phone number
If you have a plan with high demand, you can let someone to take over your plan. Your phone number will go with the plan to the new owner.