topic Re: Mod Team Appreciation in Get Support

Mod Team Appreciation

dnadolny — Wed, 05 Jan 2022 16:09:28 GMT

I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've received over the years.

Is there anything that I can do to show appreciation to the mod team and thank them for the work they do?

Re: Mod Team Appreciation

zblackma — Tue, 17 Mar 2020 12:48:53 GMT

@dnadolny, depending upon what you mean by anything would be to find out where the call centre is located.

Re: Mod Team Appreciation

Triguy — Tue, 17 Mar 2020 12:57:17 GMT

Send a private message to @Alan_K who works for PM. I think they would appreciate the feedback.

Re: Mod Team Appreciation

will13am — Tue, 17 Mar 2020 13:10:51 GMT

@dnadolny , posting here is an excellent show of appreciation. Public Mobile does monitor the forums. Always good to see positive feedback.

Re: Mod Team Appreciation

dnadolny — Tue, 17 Mar 2020 13:11:32 GMT

@zblackma That's an interesting idea! Maybe send a pizza or something like that?

Re: Mod Team Appreciation

dnadolny — Tue, 17 Mar 2020 13:12:18 GMT

@will13am Thank you. I wasn't sure how closely they monitor the boards!

Re: Mod Team Appreciation

Sarah_D — Tue, 17 Mar 2020 13:53:37 GMT

@dnadolny Thank you very much for your kind words! We are so glad to hear that you had a pleasant experience. I have shared the post with our Moderator Team and can assure you this made them all smile, which is especially nice given the circumstances we are all in! Take care!

Re: Mod Team Appreciation

darlicious — Tue, 17 Mar 2020 13:55:51 GMT

@dnadolny Whenever I deal with the moderators I always ask for a review link at the conclusion of our service interaction. This gives you the ability comment/compliment the moderator on their customer service and gives direct feedback to public mobile on their performance.

Re: Mod Team Appreciation

Alan_K — Tue, 17 Mar 2020 13:56:27 GMT

@dnadolny wrote:

I've now had to put tickets in a couple of times for the mod team. I have found them nothing but helpful, professional, and competent. I'm actually happier here with this customer service than with a lot of other over-the-phone customer service I've received over the years.

Is there anything that I can do to show appreciation to the mod team and thank them for the work they do?

Thanks @dnadolny, the team and I really appreciate these kind words!

Re: Mod Team Appreciation

ShawnC13 — Tue, 17 Mar 2020 14:07:45 GMT

@zblackma wrote:
@dnadolny, depending upon what you mean by anything would be to find out where the call centre is located.

I had asked for this information a long time ago when I knew the mods were located in Montreal. @Mary_M one of the lead mods at the time said that it wasn't necessary and that my message of thanks was enough and would get passed on.

Re: Mod Team Appreciation

AE_Collector — Tue, 17 Mar 2020 15:05:13 GMT

Nothing wrong (that I know of) in mentioning those that helped you here by name. I did that awhile back in a topic and it obviously was noted and commented on by their superiors.

AE_Collector

Re: Mod Team Appreciation

Staliger — Tue, 17 Mar 2020 15:45:58 GMT

@dnadolny Yes, mods are awesome. They helped me several times within an hour in prompt and professional manner. Great job, @Alan_K ! Thank you all! :robothappy:

Re: Mod Team Appreciation

mitchnet12 — Tue, 02 Mar 2021 00:36:13 GMT

Please and thank you goes a long way. What a thoughtful idea @dnadolny! Always remember that there are people at the other end that have limited control, don't write the policies, and do what they can to serve others!