topic Re: Questions regarding pre-port in Get Support

Questions regarding pre-port

Crowd — Tue, 04 Jan 2022 18:17:24 GMT

Hi all,

I've requested a port to the mods for my Koodo prepaid account (it can't be done through self serve, apparently - tried many times through different browsers on different days).

First, my Koodo plan cycles soon. Do I need to pay my bill to be able to port? The account will still be active for at least a couple weeks after I stop paying my bill.

Secondly, will my Public Mobile plan be reset to the day the port completes? I haven't been using the PM SIM card (why would I share a new number with my contacts if I'm going to port my old one soon anyways, right?)

Thanks, and best wishes to all of you waiting for support.

Re: Questions regarding pre-port

nockiboo — Fri, 25 Nov 2016 03:05:21 GMT

PM mods will help you out shortly, but the advice I can give you..

Your final bill will be pro-rated to the day of the port going through. You will pay that later on. As for being reset, you will have to email/msg a mod for some type of credit for your lost of use. They are usually good with that. Good luck and welcome to PM.

Re: Questions regarding pre-port

Mary_M — Thu, 01 Dec 2016 20:06:31 GMT

Hey @Crowd,

We truly appreciate your patience!

I will be looking into your port request right now, please expect a reply to your private message within the next few minutes 🙂

Respectfully,

Mary

Re: Questions regarding pre-port

hda413 — Thu, 01 Dec 2016 20:09:49 GMT

@Mary_M I don't like to hijack others threads but I've been waiting for a reply from you regarding my partial port. Can you please take a look?