topic Re: International student in Get Support

International student

scolorado — Wed, 05 Jan 2022 16:08:51 GMT

I have an international student who needs to use her phone for two more days in Canada, I keep topping up her amount but how do i add money to her phone so she can use it while she is here? It says it takes 48 hours to go to a new plan, but by then she will be gone. Help me please.

Re: International student

popping — Sun, 15 Mar 2020 17:50:17 GMT

@scolorado

If she already have a plan, she can renew early or buy call minutes or data add-ons. There is no text add-on.

Minutes add-ons

$15 400 International Long Distance minutes

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

$8 200 U.S. & Canada Long Distance minutes

$5 500 Canada-wide Long Distance minutes

Data add-ons

$30 1 GB Data

$10 200 MB Data

Re: International student

gblackma — Sun, 15 Mar 2020 17:51:34 GMT

@scolorado You can use 611 to add funds. But, I don't understand, when is her 30 cycle renewal date? If it's over 2 days from now, there is no need to add more funds. Unless on the $15 plan, talk and text will still work. Are you trying to purchase an addon?

Re: International student

kselmak — Sun, 15 Mar 2020 18:01:36 GMT

Do you want to renew early?

Then contact moderators

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: International student

scolorado — Sun, 15 Mar 2020 19:39:58 GMT

Thank you for your message, how do I add on to her already existing plan? She needs data for two more days.

Re: International student

gblackma — Sun, 15 Mar 2020 19:42:26 GMT

@scolorado Use 611 to either purchase th $30 1 gig addon or $10 250 meg add on. To see how to do it, use this link here https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

Re: International student

Luddite — Sun, 15 Mar 2020 19:48:40 GMT

@scolorado You cannot add two days to a current plan. You will have to renew for 30 days, but could choose the cheapest plan; $15.

Your student could get free calling/texting while connected to wifi with the Textnow app, but it would be a different phone number.

To be sure you are not paying for services after she has gone be sure to remove your credit card from the account; if you used it.

Re: International student

geopublic — Sun, 15 Mar 2020 19:58:53 GMT

@scolorado wrote:
I have an international student who needs to use her phone for two more days in Canada, I keep topping up her amount but how do i add money to her phone so she can use it while she is here? It says it takes 48 hours to go to a new plan, but by then she will be gone. Help me please.

@scolorado The options are:

Do an immediate plan change via selfserve.
Renew the existing plan early so that the data counter can reset. (Need to ask for moderator assistance)
Purchase a data add-on 250 MB for $10
Purchase a data add-on 1 GB for $30. (better to change to the $25 plan and save $5.00)