topic Re: Voucher pin in Get Support

Voucher pin

Tpole — Wed, 05 Jan 2022 16:08:37 GMT

I got a voucher today but there’s a 16 digit pin instead of 12. It won’t accept it and there’s no 12 digit number anywhere on the receipt.

Re: Voucher pin

computergeek541 — Sun, 15 Mar 2020 04:07:03 GMT

Are you looking at the number on the card that's sometimes put on display in retail stores? The actual PIN would be on your cash regsister receipt. Some places may also print the code on a seperate pice of paper printed by the register. If there is no voucher PIN on there, you'll need to talk to the place of purcahse because they have forgotten to give it to you.

Re: Voucher pin

Tpole — Sun, 15 Mar 2020 04:09:05 GMT

Yeah, on my receipt it says activated and PIN: xxxx xxxx xxxx xxxx

Re: Voucher pin

gblackma — Sun, 15 Mar 2020 04:09:57 GMT

Use @darlicious 's voucher catalogue to check where the 12 digit pin may be https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Re: Voucher pin

Tpole — Sun, 15 Mar 2020 04:11:40 GMT

I’ve looked through that entire thread and can’t find anything since my receipt just had a pin with too many numbers

Re: Voucher pin

Anonymous — Sun, 15 Mar 2020 04:14:23 GMT

@Tpole wrote:
I’ve looked through that entire thread and can’t find anything since my receipt just had a pin with too many numbers

If there are leading or trailing 0's then maybe omit those. Are you sure you got all the "paperwork" from the retailer?

Re: Voucher pin

JoyLuck — Sun, 15 Mar 2020 04:22:15 GMT

Does your voucher at the bottom say ... To make a payment go to SelfServe.publicmobile.ca or call *611 from your public Mobile phone.....

Re: Voucher pin

Tpole — Sun, 15 Mar 2020 04:30:34 GMT

Yes, it does

Re: Voucher pin

JoyLuck — Sun, 15 Mar 2020 04:34:22 GMT

Maybe contact a moderator and see if there was some type of system glitch.

Re: Voucher pin

darlicious — Sun, 15 Mar 2020 09:57:59 GMT

@Tpole

Where did you purchase it? Retailer? Does it say it's supplied by "Blackhawk"?

Re: Voucher pin

Tpole — Sun, 15 Mar 2020 12:56:56 GMT

A local grocery store, and yes there is a Blackhawk ID #

Re: Voucher pin

gblackma — Sun, 15 Mar 2020 13:08:10 GMT

@Tpole clear your browser history, go to private/incognito mode and enter the pin again. Log into your self service account, and try again.This is an example of a Blackhawk voucher.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/507377/highlight/true#M43224

You can also apply your voucher through 611 See link on how to do it https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

Re: Voucher pin

darlicious — Mon, 16 Mar 2020 01:55:31 GMT

@Tpole I would try eliminating the first 4 digits and then the last 4 digits to see if part of the sequence is not supposed to be entered. Otherwise call or return to the retailer and ask for any instructions that came with the Blackhawk product line that explain how to redeem it with the correct 12 digits.