topic Re: Porting limbo, support afk? in Get Support

Porting limbo, support afk?

liztaylor — Tue, 04 Jan 2022 18:17:18 GMT

I've been stuck in porting limbo since Saturday night--can make outgoing calls but not receive them nor send/receive SMS. Put a support ticket in on Sunday so it's been 4 days now.

I get that there's probably still a backlog from the promo's increased volumes, but no contact at all for 4 days? Is this typical?

Re: Porting limbo, support afk?

jonafun — Thu, 24 Nov 2016 19:31:59 GMT

i dont think it's typical. it's just because of a huge backlog from the recent promotion. i've been waiting more than a week on my issue. the forums is filled with ppl with similar wait times. everyone says the typical wait time is much faster. it only gets better i think

Re: Porting limbo, support afk?

Pinklepork — Thu, 24 Nov 2016 19:32:36 GMT

I think so. I have been waiting six days with no contact. I think there is just too many people to fix!

Re: Porting limbo, support afk?

Rockdaddy22 — Thu, 24 Nov 2016 19:33:01 GMT

Definitely not typical, but for right now it's kinda normal unfortunately. I'll tag a mod, I don't know if she'll have time to help, so please be patient. She's been extremely busy lately.

@Mary_M IF you have time today, could you take a look at this case.

Re: Porting limbo, support afk?

liztaylor — Fri, 25 Nov 2016 17:02:16 GMT

Thanks for the reply. I assumed they're pretty busy. I wish there was some way to see where you were in queue.

I'll reserve my judgment for now, but if this is what its like when you run into issues I don't know if we'll end up porting my husband as well. In your experience is the listed 24-48 hours normally accurate?

Re: Porting limbo, support afk?

Rockdaddy22 — Fri, 25 Nov 2016 17:13:52 GMT

Normally you can hear back within minutes or hours on this community. Lately unfortunately it can be days to weeks. Well be back to normal soon 🙂

Re: Porting limbo, support afk?

liztaylor — Mon, 28 Nov 2016 21:08:27 GMT

And now we're on the 9th day.

Re: Porting limbo, support afk?

liztaylor — Sun, 04 Dec 2016 17:59:03 GMT

Got a text today verifying the port. So all is now well.

Re: Porting limbo, support afk?

mimmo — Sun, 04 Dec 2016 18:14:59 GMT

Welcome to PM, hopefully the troubles are behind and the rst will be smooth calling 🙂

Re: Porting limbo, support afk?

Rockdaddy22 — Sun, 04 Dec 2016 23:57:09 GMT

Awsome news