topic Re: Private message limit? in Get Support

Private message limit?

darlicious — Wed, 05 Jan 2022 16:08:06 GMT

Has anyone ever received this authentication error message before?

Re: Private message limit?

gblackma — Sat, 14 Mar 2020 12:21:14 GMT

No @darlicious never got it. How many did you send and receive to get that message? Wonder if the servers overloaded and that's why the message was sent out?

Re: Private message limit?

will13am — Sat, 14 Mar 2020 12:45:59 GMT

@darlicious , you are quite the social butterfly! I have been here for much longer and my single community forum account had been used to manage upwards of 10 online accounts at one time and I have not hit any limits. But I do spring cleaning very often. Do you have inbox and sent folder count that you can share?

Re: Private message limit?

darlicious — Sat, 14 Mar 2020 13:03:42 GMT

@will13am Lol....what? I guess this is like posts they only save so many?

Inbox: 658 Outbox: 713 That's not a lot? Is it? Sometimes there's a lot of back and forth when I help privately but yes it's mostly socialization.....tee hee

Re: Private message limit?

gblackma — Sat, 14 Mar 2020 13:20:25 GMT

So, can someone please explain how to select and delete a batch of older messages. Thanks.

Re: Private message limit?

Anonymous — Sat, 14 Mar 2020 13:35:13 GMT

I only have just over 1500 and I've not seen that message.

I don't think there's a bulk way to delete.

Re: Private message limit?

will13am — Sat, 14 Mar 2020 18:44:02 GMT

@darlicious , that is a lot of memorable discussions.

Re: Private message limit?

darlicious — Sun, 15 Mar 2020 01:53:11 GMT

@will13am Its been an interesting six months of community service...

Re: Private message limit?

Alan_K — Mon, 16 Mar 2020 13:57:12 GMT

@darlicious wrote:

Has anyone ever received this authentication error message before?

@darlicious Thanks for flagging, we are looking into it!

Re: Private message limit?

killerofmusic — Mon, 16 Mar 2020 14:42:54 GMT

Wow never realised there could be a private message limit. I hope they resolve this bug.

Re: Private message limit?

darlicious — Mon, 16 Mar 2020 18:00:37 GMT

@Alan_K Thank you for looking into this....i have sent a private message earlier today so it has allowed me back into the system. This could certainly be a major inconvenience if moderator support was needed to fix an issue...or fix this one. Luckily it does resolve itself but it would be interesting to see if it occurs again and what triggered it to put a limit on private messages on a temporary basis.

Re: Private message limit?

srlawren — Mon, 16 Mar 2020 19:15:00 GMT

@darlicious did you try again later? I think it's a rate limiter, rather than an overall # of messages limiter. I think you sent too many in a short period of time. It's a flood prevention technique.

Re: Private message limit?

darlicious — Mon, 16 Mar 2020 19:55:02 GMT

@srlawren I'm not so sure about that....29 in/out.....58 total in one week. Is that a lot? I've certainly had more messages in a week. And many less as well. If there's been a particularly busy day it's often when having a discussion with a moderator. Peculiar but we'll see what pm comes up with once they look into it.

Re: Private message limit?

srlawren — Mon, 16 Mar 2020 20:16:51 GMT

@darlicious It would appear I am out to lunch. I just sent someone a dozen messages in the span of about 3 mins and didn't hit any errors. Sorry about that, thought I had run into that in the past.

Re: Private message limit?

David_J — Mon, 23 Mar 2020 14:26:30 GMT

@darlicious @srlawren @killerofmusic @will13am @Alan_K

Hi everyone - just following up on this as I have response from Khoros...

First, Khoros has told me there is no limit on the number of messages stored.

@srlawren 's response that you hit the limit of number of messages sent is what Khoros has told me what likely happened. The limits are 5 msg within 30 secs, 15 msg to 10 min, 30 msg within 60 min.

Hope this helps - please provide additional feedback if you think this might not be the case.

David_J

Re: Private message limit?

AE_Collector — Mon, 23 Mar 2020 16:08:51 GMT

Hmmm, those upper limits would be fairly hard to hit in normal situations but not impossible if trying to push the limits or spamming which is likely the intent of this limitation. Good to know!

@srlawren Your test almost exposed the 15 in 5 minute limit, just didn’t hang in there quite long enough.

AE_Collector

Re: Private message limit?

will13am — Mon, 23 Mar 2020 15:21:34 GMT

@David_J thanks for the update. My guess was correct, @darlicious is a social butterfly and broke the private messaging system as a result. On a slightly different topic, is it possible to restore the quotation option? Replies without quotations loses context sometimes.

Re: Private message limit?

darlicious — Mon, 23 Mar 2020 15:58:48 GMT

@will13am As much as I may be a socially distant butterfly and I had a flurry of activity mid week flitting from private inbox message#1 to private outbox message#50 over about a 36 hour period. Followed by 6 messages over the next 36 hours til i got that authentication message i will not reveal which caterpillars came out of their cocoons....but @David_J I don't think I've come even close to the khoros private messaging limits.....so it will remain a curiosity for now.

Re: Private message limit?

Luddite — Mon, 23 Mar 2020 19:14:36 GMT

@Anonymous wrote:
I only have just over 1500 and I've not seen that message.
I don't think there's a bulk way to delete.

@Anonymous There was, but it disappeared after one of the forum improvements; just as emojis seem to have done lately. Now I'm stuck bring up the extended keyboard on my Chromebook whenever I need one! 😩

Re: Private message limit?

Anonymous — Mon, 23 Mar 2020 19:41:25 GMT

@Luddite wrote:
@Anonymous wrote:
I only have just over 1500 and I've not seen that message.
I don't think there's a bulk way to delete.
@Anonymous There was, but it disappeared after one of the forum improvements; just as emojis seem to have done lately. Now I'm stuck bring up the extended keyboard on my Chromebook whenever I need one! 😩

Yes. Yet another goof up on the emoji's. A couple days ago I saw someone with the colon parenthesis smiley immediately following their line of text like this:). Oh...well that works. Otherwise it looks like this :cathappy:That was typing the same thing except putting a space in front.