topic Re: Text not working on new activation in Get Support

Text not working on new activation

coreenaroger — Tue, 04 Jan 2022 18:17:15 GMT

I tranfered my number over to PM. Not did I get the wrong plan but I am not able to send or receive any text msg. I get notification that I must add this but it included in the plan. Email PM 4 times and no reply. What am I to do????

Re: Text not working on new activation

chukdefatey — Sun, 29 Mar 2015 12:05:52 GMT

Has your port request gone through? If it hasn't that maybe be one of the reason why it's not working.

Re: Text not working on new activation

coreenaroger — Sun, 29 Mar 2015 12:20:56 GMT

Yes it has. Everything is workiglng but text msg

Re: Text not working on new activation

chukdefatey — Sun, 29 Mar 2015 13:29:56 GMT

If that the case then you realize only Canadian Texting is included in current plans/add ons, so if you are texting outside of Canada it won't work.

Re: Text not working on new activation

DK — Sun, 29 Mar 2015 15:09:03 GMT

Sounds like something on PM end.

Re : Text not working on new activation

Cyber — Sun, 29 Mar 2015 15:15:52 GMT

Hello @coreenaroger,

Can you confirm us that you correctly configured your APN setting ?

Step-by-step APN configuration :

Step 1

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Blackberry
OS 7 and lower (BB curve, Bold, Torch, storm) - All > Options > Device > Advanced System Settings > TCP IP

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows
Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

Step 2

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Step 3

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: Text not working on new activation

DK — Sun, 29 Mar 2015 15:40:22 GMT

@Cyber The apn settings should not make a difference to text as I have used lots of phones and the voice/text feature has always worked prior to setting apn settings up.

Re: Text not working on new activation

Cyber — Sun, 29 Mar 2015 17:02:29 GMT

@DK, this is not the case for everyone.

Re: Text not working on new activation

Vostok — Sun, 29 Mar 2015 18:58:09 GMT

^ it is the case for everyone actually. Only data/MMS settings need to be entered for some devices. Calling and SMS do not require additional settings to be entered on your part after you insert the SIM card in the phone.

Re: Text not working on new activation

Vostok — Sun, 29 Mar 2015 19:02:33 GMT

Unless you're using a really ancient phone, in which case you might need to add SMS service center number too. 😂

Re: Text not working on new activation

Cyber — Sun, 29 Mar 2015 19:18:21 GMT

@Vostok, you're right.

Re : Text not working on new activation

Cyber — Sun, 29 Mar 2015 19:28:15 GMT

Hello @coreenaroger,

Your problem seem to be on Public Mobile side. I suggest you to contact Public Mobile to have your issue resolved.

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "Technical Issues"

- Choose "Calling and Text Messaging"

- Choose "Text & Multimedia messaging not working"

- Choose "My phone is receiving a signal"

- Choose "I believe my account is paid and up to date"

- Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

You can expect a reply from an agent on the next business day.

Re : Text not working on new activation

chukdefatey — Sun, 29 Mar 2015 19:55:59 GMT

@Cyber wrote:

Hello @coreenaroger,

Can you confirm us that you correctly configured your APN setting ?

Step-by-step APN configuration :

Step 1

Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Blackberry
OS 7 and lower (BB curve, Bold, Torch, storm) - All > Options > Device > Advanced System Settings > TCP IP

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows
Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

Step 2

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Step 3

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Like @DK@ & @Vostok mentioned SMS has nothing to do with the APN settings what so ever.
.