topic Re: Number Forwarding in Get Support

Number Forwarding

Obice — Wed, 05 Jan 2022 16:07:34 GMT

Hello,

Recently I tried to add my Public number to my Fongo number so that if someone called my Fongo I'd get it on my actual phone but number tells me that my phone number is invalid for forwarding. Whose limitation is this?

Re: Number Forwarding

gblackma — Thu, 12 Mar 2020 16:34:58 GMT

@Obice are you sure you set it up right? Please use the following help article to confirm your settings. https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding

@Obice wrote:
Hello,

Recently I tried to add my Public number to my Fongo number so that if someone called my Fongo I'd get it on my actual phone but number tells me that my phone number is invalid for forwarding. Whose limitation is this?

Re: Number Forwarding

kselmak — Thu, 12 Mar 2020 16:41:09 GMT

Hi @Obice

Are you using it with another fongo ur freephoneline? They only allow you to use it once, I had the same problem as I wanted to have more than one person receive the home phone call on their cell, but I already was receiving my personal fongo calls, so I couldn't set it until I removed my number from my personal fongo, then I was free to add it to my home fongo.

So it's fongo limitation

Re: Number Forwarding

Obice — Thu, 12 Mar 2020 16:40:55 GMT

@kselmak wrote:
Are you using it with another fongo ur freephoneline? They only allow you to use it once

This is a new (to me) Fongo number, I have not used it to forward to any number until now.

Re: Number Forwarding

srlawren — Thu, 12 Mar 2020 16:42:06 GMT

@gblackma wrote:
@Obice are you sure you set it up right? Please use the following help article to confirm your settings. https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding
@Obice wrote:
Hello,

Recently I tried to add my Public number to my Fongo number so that if someone called my Fongo I'd get it on my actual phone but number tells me that my phone number is invalid for forwarding. Whose limitation is this?

@gblackma you read it backward: @Obice is trying to forward FROM Fongo TO Public Mobile, not the other way around.

Re: Number Forwarding

kselmak — Thu, 12 Mar 2020 16:42:49 GMT

Also don't put 1 in front

Is your number originally from public mobile or did you port it in?

Re: Number Forwarding

Obice — Thu, 12 Mar 2020 16:45:46 GMT

@kselmak wrote:
Also don't put 1 in front
Is your number originally from public mobile or did you port it in?

I ported it in. Public - at the moment - does not have any 519 numbers for Windsor and when I came here from Fido I had a 519 number from Windsor.

Re: Number Forwarding

computergeek541 — Thu, 12 Mar 2020 16:46:50 GMT

@Obice wrote:
Hello,

Recently I tried to add my Public number to my Fongo number so that if someone called my Fongo I'd get it on my actual phone but number tells me that my phone number is invalid for forwarding. Whose limitation is this?

This is unrelated to the Public Mobile service. It's a Fongo problem. Assuming that you're using the correct methods to forward calls, Fongo is using an oudated list of valid phone numbers.

Re: Number Forwarding

popping — Thu, 12 Mar 2020 16:49:46 GMT

@Obice

Can you call your PM number from Fongo?

if no, is your city or town listed?

https://www.freephoneline.ca/cityListing

This list is from the freephoneline site.

I cannot find a list from Fongo. YMMV

Re: Number Forwarding

Obice — Thu, 12 Mar 2020 16:48:53 GMT

@popping wrote:
@Obice
Can you call your PM number from Fongo?
if no, is your city or town listed?
https://www.freephoneline.ca/cityListing

Yes, I can. I have a few times.

Re: Number Forwarding

kselmak — Thu, 12 Mar 2020 17:13:05 GMT

@Obice

I would suggest you contact fongo support about this

https://support.fongo.com/hc/en-us/requests/new

Choose

Fongo mobile/technical support/other

Re: Number Forwarding

Obice — Thu, 12 Mar 2020 17:22:39 GMT

@kselmak wrote:
@Obice
I would suggest you contact fongo support about this
https://support.fongo.com/hc/en-us/requests/new
Choose
Fongo mobile/technical support/other