topic I am having trouble processing my payment in Get Support

I am having trouble processing my payment

JBodnoff — Wed, 05 Jan 2022 16:06:50 GMT

Re: I am having trouble processing my payment

gblackma — Tue, 10 Mar 2020 21:24:50 GMT

@JBodnoff more details would be helpful. Thanks. What payment are you referring to ? Exactly what is the problem with processing the payment?

Re: I am having trouble processing my payment

ChuckYeah — Tue, 10 Mar 2020 21:54:23 GMT

@JBodnoff If the system is not accepting your credit card, keep this advice in mind.

Your address must match the billing address of the credit card exactly. Don't use the Apt.#/Unit# field. Use a 6 character postal code (X1X1X1), no space. Don't use special characters like # or &.

Re: I am having trouble processing my payment

Andrew77 — Tue, 10 Mar 2020 22:01:25 GMT

I put in my voucher and it's not bringing me to summery

Re: I am having trouble processing my payment

gblackma — Tue, 10 Mar 2020 22:05:39 GMT

@Andrew77 try using 611 to apply payment from your phone. Here's a guide on how to use the 611 system https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

You can also use this voucher catalogue to better compare your voucher https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

@Andrew77 wrote:
I put in my voucher and it's not bringing me to summery

Re: I am having trouble processing my payment

popping — Wed, 11 Mar 2020 00:04:44 GMT

@Andrew77 wrote:
I put in my voucher and it's not bringing me to summery

There may be a delay in topup voucher activation depending on where you purchased your voucher. Was the cashier said anything about how long to wait before you can use it?

Re: I am having trouble processing my payment

geopublic — Wed, 11 Mar 2020 00:46:43 GMT

@JBodnoff Try using the manual amount option if making a one time payment.