topic Re: Cannot update credit card in Get Support

Cannot update credit card

austinjgour — Wed, 05 Jan 2022 16:06:34 GMT

I've been trying to put my new card info on and I can't seem to be able to. The card is working fine according to the bank.

This is the message I get every time

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I hope someone from PM can help me

Re: Cannot update credit card

Anonymous — Tue, 10 Mar 2020 05:18:24 GMT

@austinjgour wrote:
I've been trying to put my new card info on and I can't seem to be able to. The card is working fine according to the bank.

This is the message I get every time

Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information.

I hope someone from PM can help me

If you have unit# in your address then don't use the apt# field.

Don't include a space in the postal code.

Match the address exactly as it shows on the billing address for the payment card.

Re: Cannot update credit card

darlicious — Tue, 10 Mar 2020 07:21:43 GMT

@austinjgour

Make sure you clear your browser, use secret/incognito mode in Firefox, chrome or safari. Additionally rebooting the device you are using can help as well as following @Anonymous advice.

Re: Cannot update credit card

austinjgour — Tue, 10 Mar 2020 10:59:58 GMT

Using Firefox worked, thank you! Now my only problem is I don't see my $2 autopay credit on my plan

Re: Cannot update credit card

darlicious — Tue, 10 Mar 2020 17:03:29 GMT

@austinjgour

Log into your account. If at the bottom of your overview page it does not say you are registered for autopay go up to make a payment. Go to manage autopay. Register for autopay. Your autopay reward should show up shortly after that.