topic Re: Changing Credit Card in Get Support

Changing Credit Card

Alan3 — Wed, 05 Jan 2022 16:06:02 GMT

I am trying to change the current credit to another but you don't permit this

Re: Changing Credit Card

NDesai — Sun, 08 Mar 2020 23:00:38 GMT

@Alan3 It is permitted.

Re: Changing Credit Card

dabr — Sun, 08 Mar 2020 23:01:40 GMT

@Alan3 wrote:
Hi
I am trying to change the current credit to another but you don't permit this

Have you tried logging into your account and select the Payment tab, then select manage my card (need to scroll down page), from there you should be able to replace or add a new CC.

What problems have you encountered?

Re: Changing Credit Card

Jb456 — Sun, 08 Mar 2020 23:01:47 GMT

Are you receiving an error?? What's happening?? Leave apartment section blank.

Or are you not sure where to change your card?

To change card. Log into your account. Click Payment at top...then manage my card at bottom left.

Re: Changing Credit Card

gblackma — Sun, 08 Mar 2020 23:02:18 GMT

@Alan3 delete the current card and then add the new one. Here's a self help article on how to do it https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

@Alan3 wrote:
Hi
I am trying to change the current credit to another but you don't permit this

Re: Changing Credit Card

Thuyhang — Sun, 08 Mar 2020 23:03:06 GMT

@Alan3 wrote:
Hi
I am trying to change the current credit to another but you don't permit this

What the notification popup to you? Maybe missing any digit of credit card number?

Re: Changing Credit Card

Triguy — Sun, 08 Mar 2020 23:14:23 GMT

Leave the apartment# or suite blank in payment info.

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

Re: Changing Credit Card

popping — Sun, 08 Mar 2020 23:15:30 GMT

@Alan3

FYI:

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: Changing Credit Card

darlicious — Mon, 09 Mar 2020 05:53:37 GMT

@Alan3 If only the card info needs to be changed not the billing address its best just to use "replace" card rather than "remove" card. As always when making any changes in your account. Clear your browser, use secret/incognito mode in firefox, chrome or safari to avoid error messages.