topic Re: Phones aren't updating to the time zone change. in Get Support

Phones aren't updating to the time zone change.

punkscience — Wed, 05 Jan 2022 16:05:50 GMT

None of the phones in our house on Public Mobile updated the time change this morning. As a result we almost missed our flight. Turns out it did update once we restarted the phone but heads up to anyone else out there that you may have to manually update your clock, restart your phone or turn off "Set Time to Network Time" option. It's the same on both Android and iOS.

Re: Phones aren't updating to the time zone change.

yanzhiqiang — Sun, 08 Mar 2020 08:07:05 GMT

Thanks, I will keep an eye on my phone.

Re: Phones aren't updating to the time zone change.

computergeek541 — Sun, 08 Mar 2020 08:22:30 GMT

@punkscience wrote:
None of the phones in our house on Public Mobile updated the time change this morning. As a result we almost missed our flight. Turns out it did update once we restarted the phone but heads up to anyone else out there that you may have to manually update your clock, restart your phone or turn off "Set Time to Network Time" option. It's the same on both Android and iOS.

As you already know, these time changes are done on weekends to avoid the number of people needing to be somewhere after the adjustment has been made.

I would suggest that for anyone who has to be somewhere at a specific time on the Sunday after setting clocks forward or back to set the time manually and disable the automatically set time.

Re: Phones aren't updating to the time zone change.

punkscience — Sun, 08 Mar 2020 08:24:35 GMT

It is expected that this is a service provided by the mobile provider (thus the reason for the "set to network time" option in the first place). This is clearly a bug with Public Mobile and should be fixed. I've never encountered this issue with any other carrier.

Re: Phones aren't updating to the time zone change.

scurvylad — Sun, 08 Mar 2020 12:51:51 GMT

Well that's the most awkward late for work explanation I've had to give...

Re: Phones aren't updating to the time zone change.

gblackma — Sun, 08 Mar 2020 13:16:37 GMT

It's okay now, at least, here in Toronto.

Re: Phones aren't updating to the time zone change.

Anonymous — Sun, 08 Mar 2020 15:17:35 GMT

@punkscience wrote:
It is expected that this is a service provided by the mobile provider (thus the reason for the "set to network time" option in the first place). This is clearly a bug with Public Mobile and should be fixed. I've never encountered this issue with any other carrier.

I have an active account on a Samsung S7 running A8. I have an active account on a Nokia Lumia running Windows Phone 8. I have a suspended account on airplane mode no less on a Blackberry Z30 running OS10.

All changed the time without my doing anything.

Double check your phone settings.

Re: Phones aren't updating to the time zone change.

dude65 — Sun, 08 Mar 2020 15:26:54 GMT

Are all the time & date setting correct? The phone should still show time even if no sim card is in it. For some reason I forgot to turn of my last night and when I got up it had the correct time. I'm just curious to what kind of phone. Just checked my setting and it was set on network time....so it all changed like it should. Double check the settings!

Re: Phones aren't updating to the time zone change.

Staliger — Sun, 08 Mar 2020 17:26:00 GMT

@punkscience both of my phones updated time automatically today. No issues.

Re: Phones aren't updating to the time zone change.

ChuckYeah — Sun, 08 Mar 2020 17:30:09 GMT

Not sure if everyone got this fixed, but I had it happen on one of my phones and enabling data and restarting the phone fixed it. It was long after the data system was back up when I noticed it still hadn't changed.

Re: Phones aren't updating to the time zone change.

punkscience — Sun, 08 Mar 2020 21:49:41 GMT

We had it happen on a Pixel2 and an iPhone 7. Settings look like they should and it corrected itself after we restarted the phones. It just didn't happen automatically for some reason.

Re: Phones aren't updating to the time zone change.

darlicious — Mon, 09 Mar 2020 08:09:16 GMT

No problem with the three of us at my house that all are on pm. Time changed correctly before we woke up today.

Re: Phones aren't updating to the time zone change.

sheytoon — Mon, 09 Mar 2020 10:36:29 GMT

@punkscience where are you located? Network time updates are managed per Tracking Area Code (TAC). This information comes from the Telus MME (core network).

Did other Telus and Koodo subscribers in your neighbourhood have the same problem?

I have a Pixel and the time change was correct in Toronto.

Re: Phones aren't updating to the time zone change.

gjong26 — Mon, 09 Mar 2020 11:05:59 GMT

@computergeek541 Would this update/time change have any affect on network? I was in Montreal Sat evening and I was loosing signal. I restarted my phone a couple times to see if that would help but no. I ended up using the free wifi where i was at. And after leaving the complex eventually my signal came back.

Here I am trying to sell PM to my GF sitting next to me but my signal at the time as flakey.

Re: Phones aren't updating to the time zone change.

computergeek541 — Mon, 09 Mar 2020 22:18:23 GMT

@gjong26 wrote:
@computergeek541 Would this update/time change have any affect on network? I was in Montreal Sat evening and I was loosing signal. I restarted my phone a couple times to see if that would help but no. I ended up using the free wifi where i was at. And after leaving the complex eventually my signal came back.
Here I am trying to sell PM to my GF sitting next to me but my signal at the time as flakey.

Time change would have no effect on the network. It's an automated thing.

Your issues on Saturday likely had to with a widespread data outage that many customers experienced.