topic Re: Data in Get Support

Data

Rachel0881 — Wed, 05 Jan 2022 16:05:35 GMT

I have my son and I both on public mobile using the same credit card with 2 different accounts. I set up a third account for my second son tonight and me and my other son lost our data. Any ideas?

Data

Jmcfarlane15 — Wed, 07 Nov 2018 18:33:19 GMT

My data isn’t working when my plan is active. How can I fix it ?

Re: Data

dwil — Sat, 10 Nov 2018 13:30:12 GMT

Most likely you need to add access point information (called an APN). iPhones and Android phones vary as to how you get there but its through the Settings menu. Android looks something like Apps/Settings/More/Cellular network settings/Access point names. From there press Menu and select New APN.

You should see a number of fields. Make sure you fill them in exactly, Caps where needed. After saving you might need to reboot your phone - particularly if you're coming from another cell company. I've also needed to reboot/restart on iPhones.

APN Settings:

Name: Mobile Internet

APN: sp.mb.com

Proxy: Not set

Port: Not set

Username: Not set

Password: Not set

Server: Not set

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Data

MoreYummy — Sat, 10 Nov 2018 21:44:54 GMT

Are calling , texting working?

If so, just follow the guide to enter your apn, it will work.

Re: Data

srlawren — Sun, 11 Nov 2018 01:55:36 GMT

@Jmcfarlane15 wrote:
My data isn’t working when my plan is active. How can I fix it ?

@Jmcfarlane15 is this still an outstanding issue?

if so:

1) are you a brand new customer and data has yet to work at all since you activated? If so, what is the brand and model of your phone? Some phones have extra steps that need to be taken. We can help.

2) OR, are you an existing customer and data was working fine but suddenly stopped? If so, have you signed into your self-serve account and checked the Overview page? Does it display your plan data in the My Data and Add-Ons section near the bottom? if you don't see your plan data there, you have used all of your current billing cycle's plan data.

Re: Data

Jb456 — Sun, 08 Mar 2020 00:57:23 GMT

not possible considering each account needs it's own email address and sim card.

Are you sure your son/you did not use up all the data on each account?

Log into both accounts. Scroll down to my Data and Addons.

If no data is displayed there both used it all up.

Re: Data

Dunkman — Sun, 08 Mar 2020 00:54:50 GMT

@Rachel0881

That is a weird situation. Setting up credit card in your self service account should not affect your account itself (ie. data). As long as the credit card is not withdrawn on the same day for multiple accounts, it should not be an issue.

Is it possible that you and your other son both ran out of data? Check your usage history.

Re: Data

ChuckYeah — Sun, 08 Mar 2020 00:57:35 GMT

@Rachel0881 I am also having trouble with my data tonight, so it might be unrelated!

Re: Data

will13am — Sun, 08 Mar 2020 01:03:53 GMT

Using the same credit card on multiple accounts can cause issues during renewal time if multiple accounts renew in the same day. This is because anti fraud checks may interpret back to back payments to the same merchant over a small period of time as potentially suspicious. Otherwise, the issue as describe is not related to repeat use of a credit card.

Re: Data

Rachel0881 — Sun, 08 Mar 2020 01:04:18 GMT

All 3 of us actually have no data right now. Glad to hear it's not just me. I guess it may have been a coincidence that I just set up a 3rd phone

Re: Data

kselmak — Sun, 08 Mar 2020 01:04:53 GMT

What plan are you each on?

When you say you lost, do you mean you cannot connect it is gone from both selfserves.

Re: Data

Rachel0881 — Sun, 08 Mar 2020 01:05:15 GMT

How would i check on that?

Re: Data

Jb456 — Sun, 08 Mar 2020 01:06:02 GMT

@Rachel0881 wrote:
How would i check on that?

Log into one account. Scroll down the page to My Data & add-ons.

Re: Data

Rachel0881 — Sun, 08 Mar 2020 01:06:26 GMT

I have 3 accounts set up right now. 2 of us were set up 2 months ago and have had no issues. I set up a tried account tonight and none of us have data now. All 3 of us have data on our plans.

Re: Data

Rachel0881 — Sun, 08 Mar 2020 01:08:09 GMT

Neither of us have run out of data

Re: Data

ChuckYeah — Sun, 08 Mar 2020 01:09:02 GMT

@Rachel0881 just sit tight. I think your among many of us. I'll let you know when we are up again and then consider trying something. For now, it's likely nothing you can fix.

Re: Data

Luddite — Sun, 08 Mar 2020 01:45:15 GMT

@Rachel0881 wrote:
All 3 of us actually have no data right now. Glad to hear it's not just me. I guess it may have been a coincidence that I just set up a 3rd phone

I think it is just unlucky. If you are trying to activate switch to wifi, or try 3G (it's still working for me).

Re: Data

ChuckYeah — Sun, 08 Mar 2020 01:46:51 GMT

@Luddite 3g not working on pei. May be a solution for some tho.

Re: Data

ReeceTKelly — Sun, 08 Mar 2020 01:58:01 GMT

Been with public mobile for over a year and I have 7gb left on my plan but it isn’t running any ideas?

Re: Data

Jb456 — Sun, 08 Mar 2020 02:00:23 GMT

@ReeceTKelly wrote:
Been with public mobile for over a year and I have 7gb left on my plan but it isn’t running any ideas?

@ReeceTKelly ....seems Public Mobile is having network issues at the moment..lots of other threads with people affected with internet.. give it sometime it should be back up soon.