topic Re: payment voucher in Get Support

payment voucher

CarterL — Wed, 05 Jan 2022 16:05:26 GMT

i submitted my payment voucher and i got a text saying my payment was verified but there is no data in my account and the money went into my account but i cant figure out how to get my data

Re: payment voucher

Jb456 — Sat, 07 Mar 2020 21:13:01 GMT

Has data ever worked?

What plan are you on?

What phone do you have?

Did you log into your account a scroll down to my data and add-ons and see if your data shows there?

Is data turned on on your phone?

Check your APN settings if data never worked

Re: payment voucher

Luddite — Sat, 07 Mar 2020 21:14:14 GMT

@CarterL What exactly are you trying to do? Adding a voucher to your account does not, per se, buy anything; it just increases Available funds.

Re: payment voucher

gblackma — Sat, 07 Mar 2020 21:15:54 GMT

@CarterL Are you trying to buy a data add-on? It's a 2 step process , you completed step 1 by depositing the funds. Now use this help article to see how to complete the process https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-using-your-self-serve-account

@CarterL wrote:
i submitted my payment voucher and i got a text saying my payment was verified but there is no data in my account and the money went into my account but i cant figure out how to get my data

Re: payment voucher

CarterL — Sat, 07 Mar 2020 21:16:22 GMT

i used to just dial the 12 digit number on my payment voucher to my phone and my data would be added immediately. i'm not sure why it didn't add it this time.

Re: payment voucher

Nezgar — Sat, 07 Mar 2020 21:20:33 GMT

@CarterL wrote:
i submitted my payment voucher and i got a text saying my payment was verified but there is no data in my account and the money went into my account but i cant figure out how to get my data

Now that you've added the funds to your account's available balance, you have to either purchase a data add-on, or ask moderators to renew your current monthly plan early.

Domestic data add-on options are 200MB for $10, and 1GB for $30. (Which are not good prices unless you can make them last a long time since they will not expire until fully consumed.)

Re: payment voucher

gblackma — Sat, 07 Mar 2020 21:22:35 GMT

@CarterL if you are having problems using 611. See if this helps you. https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

Re: payment voucher

CannonFodder — Sat, 07 Mar 2020 22:14:30 GMT

Been almost an hour, with no reply from the OP..... startin' to think the OP must've figured it out.....

Re: payment voucher

Janathan — Tue, 10 Mar 2020 05:05:47 GMT

Paid my phone bill using a voucher and still won't work, it shows I have money in the account but it's asking me to pay more why I already paid for why isn't it working after I paid for it and still asking me to pay more for it? My plan is $25 monthly I have available funds of $33.00. So whats going on?

@CarterL wrote:
i submitted my payment voucher and i got a text saying my payment was verified but there is no data in my account and the money went into my account but i cant figure out how to get my data

Re: payment voucher

Anonymous — Tue, 10 Mar 2020 05:23:44 GMT

@Janathan wrote:
Paid my phone bill using a voucher and still won't work, it shows I have money in the account but it's asking me to pay more why I already paid for why isn't it working after I paid for it and still asking me to pay more for it? My plan is $25 monthly I have available funds of $33.00. So whats going on?

Is your plan suspended?

Do you see the reactivate button in that upper suspended message area?