topic Re: ATTN: Account number help in Get Support

ATTN: Account number help

Amalmohamed — Wed, 05 Jan 2022 16:05:00 GMT

I lost the paper they gave me with my account number and I desperately need it. How can I find it?
thanks

Re: ATTN: Account number help

Jb456 — Sat, 07 Mar 2020 01:36:01 GMT

Log into your self serve account its on the right hand side.

If you didn't create a self serve account follow link below to create one.

https://selfserve.publicmobile.ca/self-registration/

Re: ATTN: Account number help

yanzhiqiang — Sat, 07 Mar 2020 01:35:37 GMT

Contact Moderator by clicking ? mark at right bottom corner.

Re: ATTN: Account number help

gblackma — Sat, 07 Mar 2020 01:41:44 GMT

@Amalmohamed if your phone works, and you haven't you set up your self service account, use this link to see how to do it https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p/251473

You can find your account number within.

If your phone doesn't work, use @yanzhiqiang suggestion and contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

Re: ATTN: Account number help

Jb456 — Sat, 07 Mar 2020 01:38:36 GMT

@yanzhiqiang wrote:
Contact Moderator by clicking ? mark at right bottom corner.

@Amalmohamed no need to contact moderators it's in your account. Top right.

Re: ATTN: Account number help

Amalmohamed — Sat, 07 Mar 2020 01:42:11 GMT

I created account long time ago, I don't remember email I used and when I try to create a new one it says number is incorrect or invalid

Re: ATTN: Account number help

geopublic — Sat, 07 Mar 2020 01:44:20 GMT

@Amalmohamed wrote:
I lost the paper they gave me with my account number and I desperately need it. How can I find it?
thanks

@Amalmohamed Where did you get that paper from? As far as I know Public does not provide that info on paper.

Re: ATTN: Account number help

gblackma — Sat, 07 Mar 2020 01:44:29 GMT

@Amalmohamed then contact the moderators and explain your situation.

@Amalmohamed wrote:
I created account long time ago, I don't remember email I used and when I try to create a new one it says number is incorrect or invalid

Re: ATTN: Account number help

Jb456 — Sat, 07 Mar 2020 01:46:07 GMT

@Amalmohamed wrote:
I created account long time ago, I don't remember email I used and when I try to create a new one it says number is incorrect or invalid

@Amalmohamed

You'll have to contact moderators then. To get access back in your account. Be prepared to answer their questions to confirm its you.

Note: do you have an active account?? If not and it's been over 90 days the account gets deleted and closed.

To connect with moderators two ways.

Or private message them at link below

CLICK HERE

Re: ATTN: Account number help

kselmak — Sat, 07 Mar 2020 02:02:05 GMT

Hi @Amalmohamed

Search for the email from

public-mobile-notifications@publicmobile.ca

The subject is

Your Public Mobile Activation Details

Narrow down to approximate period when you activated your SIM in the store. The system would not let you register with any other email but the one that you provided inn the store.

Hope it helps

Re: ATTN: Account number help

kselmak — Sat, 07 Mar 2020 02:05:27 GMT

@geopublic wrote:
@Amalmohamed wrote:
I lost the paper they gave me with my account number and I desperately need it. How can I find it?
thanks
@Amalmohamed Where did you get that paper from? As far as I know Public does not provide that info on paper.

@geopublic

Some stores do that and they staple it with the SIM payment receipt, even if SIM is $0 ( they price it 2cents actually) and some don't

Re: ATTN: Account number help

CannonFodder — Sat, 07 Mar 2020 02:07:39 GMT

@geopublic wrote:
@Amalmohamed wrote:
I lost the paper they gave me with my account number and I desperately need it. How can I find it?
thanks
@Amalmohamed Where did you get that paper from? As far as I know Public does not provide that info on paper.

I'd only be guessing, but I'd suspect the OP probably activated in-store(London Drugs, Walmart, The Mobile Shop, etc.), and got that info from the rep at that time......