topic Re: When will phone be turned on? in Get Support

When will phone be turned on?

mrblais — Wed, 05 Jan 2022 16:04:52 GMT

Updated my cc info same day they turned off phone. When will it be turned on and how do I verify.

Re: When will phone be turned on?

ShawnC13 — Fri, 06 Mar 2020 21:51:58 GMT

@mrblais wrote:
Updated my cc info same day they turned off phone. When will it be turned on and how do I verify.

Have you made your payment with the new card? If not I would log into the self serve and go to make payment. Pay your bill and not sure if there is a reactivate button or something else. Once the payment is made your plan should start up again. If it doesn't you will need to contact the moderators

Re: When will phone be turned on?

gblackma — Fri, 06 Mar 2020 21:52:04 GMT

@mrblais @To reactivate your service follow these steps here https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Is-there-actually-a-reactivate-account-link-button-in-my-account/m-p/506453/highlight/true#M43127

@mrblais wrote:
Updated my cc info same day they turned off phone. When will it be turned on and how do I verify.

Re: When will phone be turned on?

mpcdesign — Fri, 06 Mar 2020 21:54:54 GMT

@mrblais, normally they don't turn your phone off, they will suspend your account until payment is made.

When did your plan expire?
Is AutoPay set up?
Did you make a one-time payment?
Is there any available funds in your account?

Re: When will phone be turned on?

mrblais — Fri, 06 Mar 2020 22:34:37 GMT

Yes auto pay was set up but cc expired and was due on the 6th so today they turned it off and I then made the changes to account so I hope they turn it on asap. Thanks!

Re: When will phone be turned on?

gblackma — Fri, 06 Mar 2020 22:37:58 GMT

@mrblais Please see my post above, you have to manually apply payment and reactivate your account. If you don't, you account will remain dormant until your next 30 day cycle, when it will renew itself.

@mrblais wrote:
Yes auto pay was set up but cc expired and was due on the 6th so today they turned it off and I then made the changes to account so I hope they turn it on asap. Thanks!

Re: When will phone be turned on?

mrblais — Fri, 06 Mar 2020 22:39:19 GMT

Thanks. All those steps are followed. Will wait for MD to reply.

Re: When will phone be turned on?

gblackma — Fri, 06 Mar 2020 22:40:39 GMT

@mrblais Please restart your phone. Thanks. Is it working now?

Re: When will phone be turned on?

mrblais — Fri, 06 Mar 2020 22:55:02 GMT

Thank you! Working now.