topic Re: new activation in Get Support

new activation

Acherniak — Wed, 05 Jan 2022 16:04:43 GMT

hello, I just activated a new sim to my old phone, and it says Network locked sim card inserted? any help fixing this would be great

Re: new activation

will13am — Mon, 08 Jun 2020 23:38:59 GMT

@Acherniak , by chance is your phone locked to the supplying carrier?

Re: new activation

Acherniak — Mon, 08 Jun 2020 23:41:55 GMT

we were with virgin mobile before not on contract though, and we bought the phones out right, not sure they are locked or not?

Re: new activation

byronrayne — Mon, 08 Jun 2020 23:44:27 GMT

If the phones were purchased on or after Dec 2017 then they are unlocked by default.

Re: new activation

Acherniak — Mon, 08 Jun 2020 23:47:00 GMT

@will13amits asking for sim network unlock pin?

Re: new activation

Naepalm — Mon, 08 Jun 2020 23:47:01 GMT

@Acherniak

go into your virgin account and click unlock phones. You will need your IME#

Get this by dialing *#06#

Virgin will send you an email confirming your phone was unlocked. I went through this procedure recently with my mom. She was with virgin/bell. They respond quickly and you should have the answer within a couple hours.

Have an amazing evening and welcome to Public mobile glad to have you!

Re: new activation

Naepalm — Mon, 08 Jun 2020 23:48:49 GMT

@Acherniak you may need to contact moderators to get that then if your phone is unlocked. Contact them via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: new activation

Acherniak — Mon, 08 Jun 2020 23:49:12 GMT

the phones were purchased in 2018, its asking for a sim network

unlock pin

Re: new activation

will13am — Mon, 08 Jun 2020 23:50:18 GMT

@Acherniak wrote:
@will13amits asking for sim network unlock pin?

I believe that is the term for unlock code for the phone which has been locked to the supplying carrier. You should be able to contact them and get the code free of charge.

Re: new activation

gblackma — Tue, 09 Jun 2020 00:02:24 GMT

@Acherniak your phone is locked to your previous provider contact them and ask them to unlock it for you. If its a Samsung phone purchased in North America. Contact Samsung online and ask them to unlock it for you. You will meed your imei number as suggested ny @Naepalm . Welcome to PM. Stay safe.

Re: new activation

geopublic — Tue, 09 Jun 2020 00:23:53 GMT

@Acherniak Network unlock code means that you phone is locked. You will need to unlock it before it can be used with a PM sim card.