topic Re: Plan expired, amount due: 0 in Get Support

Plan expired, amount due: 0

Niyxie — Wed, 05 Jan 2022 16:04:42 GMT

My plan has been expired and when I try to reactivate it doesn't give me an amount due or let me top up my account. I get an error screen most times that tells me to log out and try again (which doesn't work). Nothing involving the changing of my plan or payment thereof seems to work for me either.

Re: Plan expired, amount due: 0

kselmak — Fri, 06 Mar 2020 16:35:17 GMT

Restart your phone, if that doesn't work

Add$1 then restart, if that doesn't work

Report the phone lost then found then restart, if that doesn't work

Contact moderators https://publicmobile.ca.ada.support/chat/

Re: Plan expired, amount due: 0

popping — Fri, 06 Mar 2020 16:34:43 GMT

@Niyxie wrote:
My plan has been expired and when I try to reactivate it doesn't give me an amount due or let me top up my account. I get an error screen most times that tells me to log out and try again (which doesn't work). Nothing involving the changing of my plan or payment thereof seems to work for me either.

You can call 611 from your phone to add fund using autopay credit card and reactivate your account.

Re: Plan expired, amount due: 0

mimmo — Fri, 06 Mar 2020 16:36:29 GMT

this link has further details to the 1$ trick already mentioned

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Plan expired, amount due: 0

gblackma — Fri, 06 Mar 2020 16:39:33 GMT

Use this link to see how to use 611 @Niyxie https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

Re: Plan expired, amount due: 0

Staliger — Fri, 06 Mar 2020 16:46:50 GMT

@Niyxie wrote:
My plan has been expired and when I try to reactivate it doesn't give me an amount due or let me top up my account. I get an error screen most times that tells me to log out and try again (which doesn't work). Nothing involving the changing of my plan or payment thereof seems to work for me either.

@Niyxie Usually, adding 1$ and restarting your phone helps. After restarting phone, if plan doesn't work, login into your self-service account and check whether or not your plan is active and Activation button is there. If nothing helped, then, you may contact moderators: Click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437