topic Re: Archaic system in Get Support

Archaic system

ICJ — Wed, 05 Jan 2022 16:04:39 GMT

My father was trying to sign into his account when he was prompted after one failure to wait an entire hour before signing in again; furthermore, the option to reset his password was locked for some preposterous reason. One hour later I try to reset his password for fear of only getting one chance to do so when it prompts a security question he never programmed; in addition, his father doesn't even have a middle name. What is really going on here? I'm not going to wait another hour for the password to reset or because he was locked out. This is absurd.

Re: Archaic system

gpixel — Mon, 08 Jun 2020 23:18:41 GMT

@ICJ contact customer support here

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Archaic system

gblackma — Mon, 08 Jun 2020 23:32:22 GMT

@ICJ try to log in using the password that you changed it to the first time. Stay safe.