topic Re: New SIM in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553826#M365776 <P>Have you tried doing a soft or hard reset on the phone to see if that helps ?</P> Mon, 08 Jun 2020 16:30:46 GMT Witcher 2020-06-08T16:30:46Z New SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553820#M365771 <P>I am a long time Public Mobile user. I ordered a new SIM from Public Mobile and inserted in my new phone. Updated the SIM card number to my online Public Mobile account. Been an hour and my new phone still says Emergency call only. Please Help!</P> Wed, 05 Jan 2022 16:04:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553820#M365771 Gayle1 2022-01-05T16:04:27Z Re: New SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553822#M365772 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/139039">@Gayle1</a>try these options&nbsp;</P><P>&nbsp;</P><UL><LI>try restarting your phone</LI><LI>go to your self serve and put your account in lost/stolen mode for 5 min then re-enable your account</LI></UL> Mon, 08 Jun 2020 16:19:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553822#M365772 gpixel 2020-06-08T16:19:19Z Re: New SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553823#M365773 <P>Try removing it then try reinserting it back.</P> Mon, 08 Jun 2020 16:18:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553823#M365773 Triguy 2020-06-08T16:18:31Z Re: New SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553824#M365774 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/139039">@Gayle1</a>&nbsp; what's the make and model of your phone?&nbsp; Thanks. Stay safe.&nbsp;</P> Mon, 08 Jun 2020 16:21:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553824#M365774 gblackma 2020-06-08T16:21:57Z Re: New SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553825#M365775 <P>Huawei KII-L05</P> Mon, 08 Jun 2020 16:26:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553825#M365775 Gayle1 2020-06-08T16:26:09Z Re: New SIM https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553826#M365776 <P>Have you tried doing a soft or hard reset on the phone to see if that helps ?</P> Mon, 08 Jun 2020 16:30:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-SIM/m-p/553826#M365776 Witcher 2020-06-08T16:30:46Z