topic Re: Not able to make calls since yesterday in Get Support

Not able to make calls since yesterday

Ajalad1 — Wed, 05 Jan 2022 16:04:19 GMT

Hey, my wife and I have not been able to make calls through our phone since yesterday from Regina, SK. Does anyone have similary issues?

Re: Not able to make calls since yesterday

gblackma — Thu, 05 Mar 2020 17:56:19 GMT

@Ajalad1 what plan do you have? And try a soft reset, turn your phone off, wait 30 seconds and restart. Thanks.

@Ajalad1 wrote:
Hey, my wife and I have not been able to make calls through our phone since yesterday from Regina, SK. Does anyone have similary issues?

Re: Not able to make calls since yesterday

popping — Thu, 05 Mar 2020 17:58:28 GMT

@Ajalad1 wrote:
Hey, my wife and I have not been able to make calls through our phone since yesterday from Regina, SK. Does anyone have similary issues?

If your account status is suspended and your renewal date was yesterday, your need to add fund to your account and click on the reactivate your plan link to get your phone working again.

Re: Not able to make calls since yesterday

kselmak — Thu, 05 Mar 2020 17:58:32 GMT

Can you login to your self serve?

Can you text or use data?

Re: Not able to make calls since yesterday

Lar — Thu, 05 Mar 2020 18:07:28 GMT

@Ajalad1 Looking at a telus outage map it does not show any outage so I'd assume the problem is something stated above.

Re: Not able to make calls since yesterday

Nezgar — Thu, 05 Mar 2020 18:08:12 GMT

@Ajalad1 wrote:
Hey, my wife and I have not been able to make calls through our phone since yesterday from Regina, SK. Does anyone have similary issues?

I am also in Regina, and I can send/receive calls just fine.

If you are on a limited minutes calling plan (ie $10/50 or $15/100) please login to the selfserve portal, and check if you have used up all of your minutes. Also, check if your account is still active on the first overview screen of the selfserve portal, or by dialing 611. Was your plan's renewal date recent?

Re: Not able to make calls since yesterday

Jit50 — Sat, 07 Mar 2020 04:10:09 GMT

If you have cell towers try receiving thencalls from someone. If works then connect local WiFi and check your account for outgoing minutes. If you don't have any add 500min for $5 rate (0.01/min)

Re: Not able to make calls since yesterday

computergeek541 — Sat, 07 Mar 2020 05:19:15 GMT

@Jit50 wrote:
If you have cell towers try receiving thencalls from someone. If works then connect local WiFi and check your account for outgoing minutes. If you don't have any add 500min for $5 rate (0.01/min)

Public Mobile doesn't offer any form of Wi-Fi calling. There are other carriers that do, but this isn't one of them.

Re: Not able to make calls since yesterday

Ajalad1 — Mon, 09 Mar 2020 22:19:59 GMT

Hey, I have autopay set-up on my account, so payment isn't the issue.

Re: Not able to make calls since yesterday

Ajalad1 — Mon, 09 Mar 2020 22:21:25 GMT

Thanks all, the service has been restored since Friday evening. appreciate you all

Re: Not able to make calls since yesterday

Ajalad1 — Mon, 09 Mar 2020 22:22:32 GMT

Yeah, I can use data. The issue is with the voice call but service has been restored since.

Re: Not able to make calls since yesterday

kselmak — Mon, 09 Mar 2020 22:23:20 GMT

@Ajalad1 wrote:
Thanks all, the service has been restored since Friday evening. appreciate you all

Do you know what happened?

Was it just tech difficulties, did you do something to have it started, did mods help?

Thanks

Re: Not able to make calls since yesterday

Ajalad1 — Mon, 09 Mar 2020 22:24:03 GMT

Yeah, I still have voice minutes but service has been restored. thanks