topic Re: Moderator needed in Get Support

Moderator needed

Amber_Cobbett — Wed, 05 Jan 2022 16:03:53 GMT

Hello I'm new in here and I just wanted to know the name of a moderator that I can pm? Please and Thanks.

Re: Moderator needed

Triguy — Wed, 04 Mar 2020 19:47:50 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Clicl on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Moderator needed

Jb456 — Wed, 04 Mar 2020 19:48:18 GMT

What's the issue? Chances are we could likely help you and if it's not possible then refer you to a moderator..

But if you want a moderator two ways to reach them.

Or private message them at link below

CLICK

Re: Moderator needed

geopublic — Wed, 04 Mar 2020 19:50:04 GMT

@Amber_Cobbett wrote:
Hello I'm new in here and I just wanted to know the name of a moderator that I can pm? Please and Thanks.

@Amber_Cobbett You need to PM the Moderator Team and not a specific Moderator

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Moderator needed

Staliger — Wed, 04 Mar 2020 19:51:41 GMT

@Amber_Cobbett wrote:
Hello I'm new in here and I just wanted to know the name of a moderator that I can pm? Please and Thanks.

@Amber_Cobbett to send a message to moderator team directly: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Moderator needed

CannonFodder — Wed, 04 Mar 2020 19:55:01 GMT

@Amber_Cobbett wrote:
Hello I'm new in here and I just wanted to know the name of a moderator that I can pm? Please and Thanks.

While you could simply scroll down the page, and see the names of who's online, and pick out one of the names with "Mod" in their label, and private message them, I'm quite sure Public Mobile would prefer you use the info that the other folks have supplied in this thread. That, and the chances are, that you may get a quicker response when going the official route to get to a Moderator.

Re: Moderator needed

Amber_Cobbett — Wed, 04 Mar 2020 20:08:26 GMT

Thanks very much!! 🙂

Re: Moderator needed

Amber_Cobbett — Wed, 04 Mar 2020 20:17:44 GMT

Thank You, I did finally get to send a pm to someone. Thanks a bunch 🙂

Re: Moderator needed

Amber_Cobbett — Wed, 04 Mar 2020 20:19:23 GMT

Thank You!! I finally figured it out thanks to you fine folks. Much appreciated. 🙂

Re: Moderator needed

Amber_Cobbett — Wed, 04 Mar 2020 23:53:51 GMT

Thank You!! I did do that. 🙂

Re: Moderator needed

AE_Collector — Thu, 05 Mar 2020 02:13:33 GMT

Of course the preferred first step is to describe your problem to us in the community as frequently we can solve it for you quicker than getting a moderator involved. Once again the community function appears to be teaching people how to contact the moderators! A job is a job I guess.

AE_Collector

Re: Moderator needed

CannonFodder — Thu, 05 Mar 2020 05:00:45 GMT

@AE_Collector Got to thinkin' that just MAYBE the OP has read enough around here, that she's aware that her issue NEEDS a moderator to solve it, instead of us fellow forum dwellers, but then upon further reflection, if the OP had done that much reading, she also would've already known how to contact a Moderator, so in effect, your post would seem to be spot-on. 😯

Re: Moderator needed

AE_Collector — Thu, 05 Mar 2020 05:14:14 GMT

Have seen plenty of "how do I contact the moderators" questions where eventually someone gets the OP to say what the problem is and quite often there is an easy explanation for what happened.

AE_Collector

Re: Moderator needed

ehmans — Sat, 11 Apr 2020 16:10:12 GMT

How did you find a moderator's name? I/m trying to send a msg & the send to line doesn't accept Moderator Team (which is what Simon suggests).

Susan

Re: Moderator needed

JoyLuck — Sat, 11 Apr 2020 16:11:40 GMT

@ehmans wrote:
How did you find a moderator's name? I/m trying to send a msg & the send to line doesn't accept Moderator Team (which is what Simon suggests).

Susan

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 2: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 3: Simon will present you with two choices. Choose “Account-specific question”

Step 4: Then choose “No, I want a human”

Step 5: Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

Re: Moderator needed

Triguy — Sat, 11 Apr 2020 16:12:51 GMT

You can send them a private message.

Here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Moderator needed

geopublic — Sat, 11 Apr 2020 16:14:11 GMT

@ehmans Send it to Moderator_Team and it will work.

Re: Moderator needed

ehmans — Sat, 11 Apr 2020 16:18:43 GMT

Thank you

Re: Moderator needed

Amber_Cobbett — Mon, 13 Apr 2020 21:54:00 GMT

Hi, I just posted in here that I needed a moderator to message me and someone did. 🙂

Re: Moderator needed

gblackma — Mon, 13 Apr 2020 22:00:21 GMT

@Amber_Cobbett how do you know it was a moderator? Moderators don't message you because you ask them. You have to message them first. What did they ask you for? Thanks.