topic Requesting Account Closure without access in Get Support

Requesting Account Closure without access

ceili — Wed, 05 Jan 2022 16:03:44 GMT

Hello,

I got a new SIM card + phone # back on December of last year, I am looking to close this account and stop the recurring payment from my credit card, however, I cannot open an account with self serve as I've lost my sim card by now.

I have the following info:

-phone #

-name & address

-credit card # that's currently being used

I was unaware of the recurring payments as I thought it was a pre-paid plan and I suppose I was mistaken, I have not used the phone in months and need to stop it, is it possible? should I reach out to a moderator here?

Re: Requesting Account Closure without access

JoyLuck — Sun, 07 Jun 2020 16:54:49 GMT

@ceili

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Requesting Account Closure without access

gblackma — Sun, 07 Jun 2020 17:00:12 GMT

@ceili if you know your 4 digit pin code. You can use or 1 855 4public and your 10 digit phone number. To disable the autpay credit card to stop it from being charged. To remove it you need account access. Stay safe .

Re: Requesting Account Closure without access

Dunkman — Sun, 07 Jun 2020 17:00:34 GMT

@ceili

When you sign up for autopay on activation, you agreed to have monthly charges. You did get the autopay reward of $2 per month credit.

You can stop the payments. Did you make a self service account in December? If you did and forgot password, you could try password reset.

https://selfserve.publicmobile.ca/forgot-password/

If you are unable to access account, then you will need to contact moderator as described above.

Re: Requesting Account Closure without access

ceili — Sun, 07 Jun 2020 19:19:46 GMT

Thanks everyone. As I do not have my 4digit pin or the self serve password/email, will have to resort to contacting a moderator.