topic Re: My loyalty reward is missing in Get Support

My loyalty reward is missing

micagagne — Wed, 05 Jan 2022 16:03:40 GMT

Hi, I joined PM around the 12th of Jan 2019 and I still do not see the loyalty reward for my first year. Can somebody fix this for me?

Thanks.

Re: My loyalty reward is missing

will13am — Wed, 04 Mar 2020 11:48:54 GMT

@micagagne because of 30 plan cycles, there's no loyalty reward on the 13th cycle. You need to wait one more as rewards kick in after completing a full calendar year. If you are still not getting the loyalty reward then you need to get the moderator team to investigate. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: My loyalty reward is missing

Jb456 — Wed, 04 Mar 2020 11:49:42 GMT

If you joined Jan 2019. Your loyalty reward will likely appear on your next plan renewal.

If you'd like to know for certain contact moderators.

Or private message them at link below.

CLICK ME

Re: My loyalty reward is missing

gblackma — Wed, 04 Mar 2020 11:57:25 GMT

@micagagne here is the link to the loyalty reward rules.

Re: My loyalty reward is missing

geopublic — Wed, 04 Mar 2020 15:17:34 GMT

@micagagne If it doesn't get applied on your next plan renewal then submit a ticket to PM.

Re: My loyalty reward is missing

micagagne — Wed, 04 Mar 2020 13:09:28 GMT

Thanks all, I sent a message to the moderators.

Re: My loyalty reward is missing

missorange — Wed, 04 Mar 2020 14:38:06 GMT

from my experience, it should be deducted $1 with your next renewal (the system does not show $1 loyal reward, but it is deducted from your bill). But on your next next cycle, you will see $1 loyal reward like other reward from your account.

Re: My loyalty reward is missing

gblackma — Fri, 06 Mar 2020 21:04:49 GMT

@missorange when was it First applied? On the 13th cycle(January) or the 14th one(February) Thanks.

@missorange wrote:
from my experience, it should be deducted $1 with your next renewal (the system does not show $1 loyal reward, but it is deducted from your bill). But on your next next cycle, you will see $1 loyal reward like other reward from your account.

Re: My loyalty reward is missing

micagagne — Wed, 04 Mar 2020 14:56:17 GMT

Just to let you know, I did received the reward, it just wasn't showing on my account.

Re: My loyalty reward is missing

missorange — Fri, 06 Mar 2020 21:03:34 GMT

@gblackma the first applied is 13th billing cycle, but you just not see it from the account, however, when you see the payment detail, you will see the reward it is there. And on the 14th or 15 th billing cycle, you will see reward like other reward from your account.