topic Re: Lost my phone service today. in Get Support

Lost my phone service today.

mathieukiteloop — Wed, 05 Jan 2022 16:03:39 GMT

Hi,

My phone stop working today. I did a change plan request a few week ago too take effect today. Now my phone has no plan. What can I do?

Thanks

Re: Lost my phone service today.

darlicious — Sun, 07 Jun 2020 15:59:50 GMT

@mathieukiteloop

This happens sometimes when you schedule a plan change. Go into your account, pay for your plan, reactivate and reboot your phone.

Re: Lost my phone service today.

Dunkman — Sun, 07 Jun 2020 16:02:03 GMT

@mathieukiteloop

More details may be helpful. Sometimes, there is a glitch when you change plans, especially if you are "downgrading" a plan.

In your self service account, is your account status active or suspended?

Was your credit card charged?

Maybe screenshot your payment history page.

You could try rebooting your phone.

Re: Lost my phone service today.

geopublic — Sun, 07 Jun 2020 16:05:34 GMT

@mathieukiteloop If you are downgrading to a lower priced plan it's best to have funds in you account to cover the higher priced plan, otherwise your account will get suspended due to a bug in the system. Just go into selfserve or dial 611 to reactivate your plan.

Re: Lost my phone service today.

gblackma — Sun, 07 Jun 2020 16:12:06 GMT

@mathieukiteloop if your plan is suspended. You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Stay safe