topic Re: Number porting in Get Support

Number porting

ryguy — Wed, 05 Jan 2022 16:03:36 GMT

Hi I signed up last night and was porting my number from lucky mobile said it would take 2 hours been a lot more than that and my number still hasn’t been ported ... any help please

Re: Number porting

gpixel — Sun, 07 Jun 2020 12:54:05 GMT

@ryguy you can contact customer support here

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Number porting

Dunkman — Sun, 07 Jun 2020 12:58:53 GMT

@ryguy

Was your credit card charged? Did you get welcome email or text?

What happens when you put the PM SIM card in the phone? Any signal? If stuck port, you still should be able to call and text out? Not receive call or texts.

Is your Lucky mobile SIM still working?

which model phone ?

Maybe try rebooting your phone with PM sim card.

Re: Number porting

gblackma — Sun, 07 Jun 2020 13:02:13 GMT

@ryguy try restarting your phone. Wait 30 seconds and restart it. Log into your self service account and go to the plan page. If your Lucky numbet shows up there. Your port may be stuck. Contact the moderators and explain your situation as suggested by @gpixel . In the meantime add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free. Welcome to PM. Stay safe.

Re: Number porting

ryguy — Sun, 07 Jun 2020 13:07:23 GMT

Hi I have already tried that .. credit card was charged and account was created .. I have contacted a moderator as per the first suggestion thanks

Re: Number porting

geopublic — Sun, 07 Jun 2020 16:00:31 GMT

@ryguy Judging by other customer responses over the past year ports from other providers take from a couple of minutes to 4+ hours, so not sure where the 2 hours comes from.

Some providers will also try to contact the customer for a win back opportunity before releasing the number.

Re: Number porting

darlicious — Sun, 07 Jun 2020 16:11:08 GMT

@geopublic

This from the crtc I believe @computergeek541 has provided info referring to the two hour time frame but this the info I found....

How long does it take to transfer my phone number?

For mobile phones, it can take a few hours. For landline to mobile or mobile to landline, it typically takes up to 2 business days. You might also experience a disruption in service while it’s being transferred, including disruptions to 9-1-1 services.

Contact your service provider for more details.

Re: Number porting

geopublic — Sun, 07 Jun 2020 16:15:31 GMT

@darlicious What it can take and what it does take are two different things. There isn't a guarantee and the reality is that it could take a lot longer than two hours.

Re: Number porting

Meghan123 — Sun, 07 Jun 2020 17:27:22 GMT

Did you contact lucky mobile before setting up you PM account? Your number may be locked, it needs to be unlocked by your current provider before porting.

Re: Number porting

darlicious — Mon, 08 Jun 2020 02:03:37 GMT

@geopublic

You asked the question or wondered out loud , " so not sure where the 2 hours comes from." And I answered it....i couldn't find the direct statement 2 hours as I've seen previously provided by @computergeek541 but "a few hours" falls within that time frame. In general a mobile phone port should be completed in two hours unless it's rogers then maybe 3 hours. Unless you have forgotten to remove porting protection any time longer indicates a problem which is likely a stuck port so moderator contact is necessary.

Re: Number porting

computergeek541 — Mon, 08 Jun 2020 02:30:12 GMT

@darlicious wrote:
@geopublic
You asked the question or wondered out loud , " so not sure where the 2 hours comes from." And I answered it....i couldn't find the direct statement 2 hours as I've seen previously provided by @computergeek541 but "a few hours" falls within that time frame. In general a mobile phone port should be completed in two hours unless it's rogers then maybe 3 hours. Unless you have forgotten to remove porting protection any time longer indicates a problem which is likely a stuck port so moderator contact is necessary.

The Canadian Wireless Telecommunications Association says "2.5 business hours", although they don't define what they mean by that. https://www.cwta.ca/for-consumers/wireless-number-portability/#9