topic Re: Autopay setup? in Get Support

Autopay setup?

Toost — Wed, 05 Jan 2022 16:03:19 GMT

Hi all,

Hope you can help me with this. When activating my public mobile account/number is choose to do auto pay. To my recollection I set it up right away. Now, my first payment is due tomorrow, I got a text from Public Mobile stating:

"Your payment is due tomorrow & there isnt enough money in your account to renew your plan".

I just want to double check if everybody who is using auto pay get this or should I need to do something?

Thanks for your help in advance!

Re: Autopay setup?

ddeep91 — Tue, 03 Mar 2020 20:48:42 GMT

Hey @Toost

That is just a reminder text about your plan renewal.

If you have autopay set up, Let it do its thing. You can ignore the text

It will automatically take the payment and renew your plan.

Cheers

Re: Autopay setup?

ShawnC13 — Tue, 03 Mar 2020 20:48:46 GMT

@Toost wrote:
Hi all,

Hope you can help me with this. When activating my public mobile account/number is choose to do auto pay. To my recollection I set it up right away. Now, my first payment is due tomorrow, I got a text from Public Mobile stating:
"Your payment is due tomorrow & there isnt enough money in your account to renew your plan".

I just want to double check if everybody who is using auto pay get this or should I need to do something?

Thanks for your help in advance!

Did the text message also say "if you have registered for autopay you can ignore the message" To check if you are registered log into your self serve and see if you see aupay discount $2(could be $ if first renewal) listed on the overview page on the left side.

Re: Autopay setup?

Staliger — Tue, 03 Mar 2020 20:49:24 GMT

@Toost wrote:
Hi all,

Hope you can help me with this. When activating my public mobile account/number is choose to do auto pay. To my recollection I set it up right away. Now, my first payment is due tomorrow, I got a text from Public Mobile stating:
"Your payment is due tomorrow & there isnt enough money in your account to renew your plan".

I just want to double check if everybody who is using auto pay get this or should I need to do something?

Thanks for your help in advance!

@Toost yes, it is fine. If your self-service account says that your Autopay is enabled, you no need to worry. Welcome to PM

Re: Autopay setup?

gblackma — Tue, 03 Mar 2020 20:54:53 GMT

@Toost Is the first message the one you are referring to, see link below? If it is, then it's a standard message. You could also test your autopay today by applying a one time payment of $1. In your self service account. https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Public-Mobile-Thanks-for-payment-messages-New/m-p/505641/highlight/true#M43028

@Toost wrote:
Hi all,

Hope you can help me with this. When activating my public mobile account/number is choose to do auto pay. To my recollection I set it up right away. Now, my first payment is due tomorrow, I got a text from Public Mobile stating:
"Your payment is due tomorrow & there isnt enough money in your account to renew your plan".

I just want to double check if everybody who is using auto pay get this or should I need to do something?

Thanks for your help in advance!

Re: Autopay setup?

Jb456 — Tue, 03 Mar 2020 20:57:12 GMT

Is this the text you got? If so and you're on Auto-pay don't worry about it.

Re: Autopay setup?

DOA — Tue, 03 Mar 2020 21:07:07 GMT

@Toost wrote:
Hi all,

Hope you can help me with this. When activating my public mobile account/number is choose to do auto pay. To my recollection I set it up right away. Now, my first payment is due tomorrow, I got a text from Public Mobile stating:
"Your payment is due tomorrow & there isnt enough money in your account to renew your plan".

I just want to double check if everybody who is using auto pay get this or should I need to do something?

Thanks for your help in advance!

You may also see a message in your account as the payment becomes due that your service has been suspended. You can ignore that also. It's just a ~~bug~~ endearing feature of PM.