topic Re: No outgoing calls in Get Support

No outgoing calls

Samvad — Wed, 05 Jan 2022 16:02:55 GMT

1) For local numbers I get a message that my plan does not cover the number and I need add ons.

2) Toll free numbers are included in my usage.

3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

Re: No outgoing calls

Anonymous — Sat, 06 Jun 2020 18:22:26 GMT

@Samvad wrote:
1) For local numbers I get a message that my plan does not cover the number and I need add ons.
2) Toll free numbers are included in my usage.
3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

@Samvad

1. What plan are you on?

2. Are you asking? If so then they should not consume minutes.

3. Do you mean your phone number? What do you mean "keeps changing"?

Re: No outgoing calls

dabr — Sat, 06 Jun 2020 19:28:09 GMT

@Samvad wrote:
1) For local numbers I get a message that my plan does not cover the number and I need add ons.
2) Toll free numbers are included in my usage.
3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

@Samvad Try adding +1 in front of the numbers you are calling, but your toll free calling shouldn't incur any charges/airtime as already mentioned. Also can you clarify what you mean when you say your area keeps changing? How does it change?

Re: No outgoing calls

CS_Agent — Sat, 06 Jun 2020 19:42:28 GMT

Hello @Samvad 😄

Please send us a private message so we are able to investigate this further.

Thank you!

Public Mobile Team

Re: No outgoing calls

gpixel — Sat, 06 Jun 2020 19:45:20 GMT

@Samvad you can send the Moderators a message with the link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No outgoing calls

dabr — Sat, 06 Jun 2020 19:48:00 GMT

@CS_Agent wrote:
Hello @Samvad 😄
Please send us a private message so we are able to investigate this further.
Thank you!
Public Mobile Team

@CS_Agent Is private messaging the preferred option now? I thought submitting a ticket via SIMon was prioritized?

Re: No outgoing calls

Anonymous — Sat, 06 Jun 2020 19:50:43 GMT

@dabr wrote:
@CS_Agent wrote:
Hello @Samvad 😄
Please send us a private message so we are able to investigate this further.
Thank you!
Public Mobile Team
@CS_Agent Is private messaging the preferred option now? I thought submitting a ticket via SIMon was prioritized?

Yeah computergeek541 has been asking that for a few days now when he has seen the mods post inviting a pm. Of course...silence.

Re: No outgoing calls

dabr — Sat, 06 Jun 2020 19:56:27 GMT

@Anonymous wrote:
@dabr wrote:
@CS_Agent wrote:
Hello @Samvad 😄
Please send us a private message so we are able to investigate this further.
Thank you!
Public Mobile Team
@CS_Agent Is private messaging the preferred option now? I thought submitting a ticket via SIMon was prioritized?
Yeah computergeek541 has been asking that for a few days now when he has seen the mods post inviting a pm. Of course...silence.

Maybe the oracles can ask what the preferred option is through their own forum to moderators?

Re: No outgoing calls

mimmo — Sun, 07 Jun 2020 00:38:58 GMT

@Tiana_V @ are you able to chime in here?

Which is the prefered method to contact moderators? There should be a consistent messaging coming from management, moderators and community.

Re: No outgoing calls

gpixel — Sun, 07 Jun 2020 00:58:12 GMT

@mimmo seems if the OPs question clearly needs help from Moderators, the viable option is to send a direct message

Re: No outgoing calls

mimmo — Sun, 07 Jun 2020 01:03:57 GMT

@gpixel submitting a ticket goes to same place, but provides additional information and authenticates the user, thus stoping some in needed interaction and I creasing response time.

If the prefered method is x then all messaging should say x not x or y.

Re: No outgoing calls

BearFBI — Sun, 07 Jun 2020 01:19:37 GMT

@Samvad wrote:

3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

I think @Samvad is talking about the front page. The front page region selection always changes to a different region every time you refresh the page. This is nothing to worry about as its just the front page. The front page region does not affect your service in any way.

Re: No outgoing calls

computergeek541 — Sun, 07 Jun 2020 02:47:50 GMT

@gpixel The member needing help from a moderator isn't being disputed. However, members were told to no longer send private messages using this method if at all possible to open tickets.

Re: No outgoing calls

gpixel — Sun, 07 Jun 2020 06:21:09 GMT

@computergeek541 , @mimmo maybe Moderators are confused about what they want... lol. I'm surprised they're even coming into the forums and suggesting help. is this something they've done in the past?

Re: No outgoing calls

computergeek541 — Tue, 09 Jun 2020 00:05:31 GMT

@gpixel wrote:
@computergeek541 , @mimmo maybe Moderators are confused about what they want... lol. I'm surprised they're even coming into the forums and suggesting help. is this something they've done in the past?

I'm suspecting that there may be some training being done with some new moderators.

Re: No outgoing calls

Tiana_V — Mon, 08 Jun 2020 20:56:08 GMT

@mimmo wrote:

@Tiana_V @ are you able to chime in here?

Which is the prefered method to contact moderators? There should be a consistent messaging coming from management, moderators and community.

The preferred method to reach out to moderators is still through SIMon. Going through SIMon helps the moderators know more about the issue beforehand so that they can best serve our customers. Sorry for the confusion here, this was a miscommunication on our end.

Re: No outgoing calls

mimmo — Mon, 08 Jun 2020 22:16:12 GMT

@Tiana_V thanks for the clarification. Having consistent messaging on how to contact mods is a good thing, be it from members or management.