topic Re: Double charged in Get Support

Double charged

JimBob — Tue, 04 Jan 2022 18:16:49 GMT

I was just charged to reactivate my phone because the visa debit card was not accepted.

everything was correct with the number.

I used a different card and it worked.

I was charged to reactivate

then charged to change my plan

i believe I was double charged

what can be done about this

why does the system reject cards that have previously worked fine?

Please any help is appreciated

Re: Double charged

hummuschips — Wed, 23 Nov 2016 13:40:22 GMT

Hi JimBob,

you should use the Get Help button above and fill out the contact us form to contact Public Mobile or try to private message one of the mods with your information and hopefully they can get it all sorted out for you.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Double charged

JimBob — Wed, 23 Nov 2016 13:46:05 GMT

Thanks I'll do that

Re: Double charged

aashray91 — Sat, 18 Mar 2017 05:48:04 GMT

Hi there

Just wanted to know whether your problem resolved ?

I have a similar type of problem.