topic Re: activation in Get Support

activation

MH1959 — Wed, 05 Jan 2022 16:02:31 GMT

My phone won't activate. What did I do wrong?

Re: activation

gblackma — Fri, 05 Jun 2020 21:51:20 GMT

@MH1959 what do you mean? Did you activate your SIM card, did you receive a PM welcome email and was your credit card charged? Thanks. Stay safe.

Re: activation

hairbag1 — Fri, 05 Jun 2020 21:50:50 GMT

Did you confirm if your phone is unlocked and compatible with PM network ? Go to top of this page "Get Started".

Re: activation

LovesToPM — Fri, 05 Jun 2020 21:51:23 GMT

Hi @MH1959

Please describe what you did so far. Sometimes restarting your phone can get things working.

Re: activation

buang99 — Fri, 05 Jun 2020 21:52:46 GMT

You meant sim card? Make sure you enter the correct details when registering an account.

Re: activation

geopublic — Fri, 05 Jun 2020 21:59:59 GMT

@MH1959 If you activated your sim card and picked your plan then make sure you phone is unlocked otherwise you will not be able to connect to the network. Do you have another phone you can test the card with?